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July 2024 by Miguel Lerma
Service is bad also the ATM’s machine most of the time they never work is two available and all the time out of service is people doing line standing on the drive true mix with car is a joke.
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February 2024 by Sach S.
Welcome to Wells Fargo. 18 people in line (10 in front me and 8 behind) and one teller. Managers mentally checked out behind the glass and account reps behind empty cubicles staring at computers. Customer service has gone out the window.
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February 2024 by Mustufa Bharoocha
Horrible experience. No wonder this place has avg 2 star rating. Been banking with Wells for almost 15 years now but it's time for change!
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December 2023 by Jen Chiv
So rude & unprofessional
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December 2023 by Susie Q.
Avoid this branch at all cost. Unless you have 1 hour of your time to waste. They had 4 tellers on the first of the month, which I was surprised about. But of course they closed one window and only had 3 tellers available for a line of 15 people and growing. Wells Fargo needs to do better.
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November 2023 by jemell opena
Avoid at all costs. Waste of time. They don’t care about you or the banking process.**In response to your reply, all you need to do is fire the management. Countless times they leave their tellers hanging out to dry to take the brunt of the customers disdain after wasting their time waiting in line and not getting what they came in for. This is the only branch with a “Karen” attitude.
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November 2023 by Crystal Castellanos
Our usual business banking location turned into the worst location ever.. The clerk whom took care of me was really rude Gina had to come in and get involved.. However both employees customer service was unclear and unprofessional.
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October 2023 by Adriana Gomez (SanitizedSchoolBus)
I got the “go to online banking” treatment. I started at WF when banking hours were longer and the staff actually had time to get to us. How could a bank cut everyone’s hours and still expect to hold on to their customers’ money while they keep us waiting in line? For a business that has so much competition, Wells Fargo doesn’t act like it. Goodbye bank of almost 20 years.
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July 2023 by Mike L.
Horrible hours !!!!!! Now closes sat Terrible service horrible !!!im looking for new bank
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July 2023 by Jesse dilla
2 Tellers on a Friday....
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July 2023 by Upe Salimbangon
I like the staff & their culture.
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July 2023 by Joe Day
I used to work for this bank left in 2010 when I worked there my branch partners were fantastic, times have changed dramatically. Wells Fargo operate off of customer tolerances they tell customers these are self service models. Ever wonder why they always tell you to go to online banking? The Cerritos location is unfamiliar with ESCROWS and wire transfers and or questions about them. They simply have the answer of you can go to online banking. If im at the branch already why tell me to go home and make zero attempt to help? Staff will tell you they're short staffed..at 940am manager said she wasn't sure they could get a wire done by the cut-off, the cutt off is 2pm.....what a tactic to get me to leave now we are leaving th bank altogether good job Cerritos Branch!
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June 2023 by Camp G.
Ever wonder why they always tell you to go to online banking? The Cerritos location is unfamiliar with ESCROWS and wire transfers and or questions about them. They simply have the answer of you can go to online banking. If im at the branch already why tell me to go home and make zero attempt to help? Staff will tell you they're short staffed..at 940am manager said she wasn't sure they could get a wire done by the cut-off, t he cutt off is 2pm.....what a tactic to get me to leave now we are leaving th bank altogether good job Cerritos Branch! They do not care about your business nor can they answer questions. Trued to tell me to write a check for escrow......
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May 2023 by Hvydrt 0.
Not a good Branch they are not very organized and very unprofessional. Set appointment to se business rep but guy is never there.
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May 2023 by Melissa S.
I went to my safe deposit box today and was told to have a seat and it will be a 20 minute wait. Wow! Not good for someone on their lunch break. I shook my head and left quietly. Very poor customer service. I used to love coming here. Been a WF customer since I was 19 yrs old, and Im now 56. There has been a huge decline in service in the recent years. Very sad.
