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“You can walk in at any time and they have answers to your questions and they explain the answers very clearly. We've been with State Farm for at least 40 years and we would recommend them to everyone.”
“Terri is incredible! Not only is she extremely knowledgeable and professional, but her hospitality is truly unmatched.
If you want to feel genuinely cared for and confident that your best interests come first, Terri is the person to see. She takes the time to listen, answer questions, and make sure you feel comfortable every step of the way. Highly recommend!”
“Even though I moved out of the Chico area years ago, I’ve continued to keep my insurance with Joni Ginno’s State Farm office because they have always made me feel like part of their family. That level of personal care is hard to find these days, and it’s exactly why I’ve remained a loyal customer.
Recently, my wife was involved in an incident where an object fell from the vehicle traveling in front of her, bounced back, and caused significant damage to the front bumper and sunroof of her vehicle. We filed a claim through the State Farm app, and within seconds it determined that my wife was at fault and assigned us a $500 deductible. It didn’t seem right, so I called Alex at Joni Ginno’s office to explain what had happened.
Alex didn’t just listen—she took ownership of the situation. She carefully reviewed the details, followed up on our claim, and a few days later personally called me back after discussing the incident with other members of the State Farm team. They agreed that my wife was not at fault, and as a result, our deductible was reduced from $500 to just $100.
That kind of customer service is incredibly rare. Alex didn’t have to go the extra mile, but she did. She followed through, advocated for us, kept us informed, and genuinely cared about getting the right outcome—not just the easiest one.
If you’re looking for an insurance office where you’re treated like more than just a policy number, I can’t recommend Joni Ginno’s State Farm office highly enough. Alex’s professionalism, dedication, and exceptional follow-through turned a stressful situation into a positive experience. Thank you for continuing to provide the kind of service that keeps customers around for years, even after they’ve moved away!”
“Great communication and excellent all-round service and pricing! Kylee Needles and the rest of the team are very knowledgeable and always extremely helpful and kind with my concerns and on top of their game.”
9AM - 5PM
2411 Notre Dame Blvd, Chico
Auto Insurance
“Eddy and his team are incredibly friendly, attentive, and professional! They are always happy to take the time to answer my questions and make the entire process seamless. This has been hands-down the best experience I’ve ever had with an insurance agency. I highly recommend them for all of your insurance needs”
“Jeff is a great, knowledgeable, local insurance agent. Always willing to answer questions and provides great service. I recommend Jeff to all my Real Estate clients.”
“The team at Kevin Baker insurance has always been top notch! We value being able to call or go into a local office so much. In a world where most companies are totally automated or tech based it is a real blessing to be able to deal with people face to face. Thank you Kevin and your entire team!”
9AM - 5PM
3201 Esplanade Ste 100, Chico
Auto Insurance
“This insurance company is the best. They are very polite, very professional,and just all-around great in anyway you need help. I specifically wanna thank 1 person at the chico office shes been everything you could want when it comes to needing help especially when you don't know what your doing! So thanks again State Farm!”
“I have been with this office for many years and are wowed by the level of service that we receive! The staff is friendly and knowledgeable. They are always available to answer our questions or discuss our policies. I highly recommend them!”
“This place offers a lot of services. I always get a loan when I need it and there's never a problem. Kat helped me this time and she is very fast and so sweet. I'll be back like I always am.”
“Alex Hernández was great!! He helped me get my car insurance in no time! Showed me different option and helped me choose what worked best for me! Awesome service!”
“I have been with Interwest Insurance since 2003. They have always done a good job for my family when needed. This was most true following the loss of our home as part of the Camp Fire in 2018. We received excellent care from our Claim agent, Daniel DiMeo, who is experienced and wise beyond his years. We are eternally grateful to Daniel , and Interwest VP, Chip Arenchild who both really showed up to help us work through the most challenging parts of our claim. I highly recommend Interwest Insurance, both for their experience and great care working with us.”
“The agents here were a real help. I was able to get great affordable coverage for my auto with discounts I didn't even know I qualified for. I will be moving my Home insurance to them this year as well.”
“Personal service with local people that care. I also work in the Chico office. Call or come by for a quote, I would be happy to look into the market for you. We are an independent agency, a one-stop shop for all of your insurance needs.”
10AM - 5PM
500 Cohasset Rd #34, Chico
Auto Insurance
“I highly Recommend Chico Creek Insurance!
I had the pleasure of working with Julio Ramirez, and I couldn't be more satisfied with the service I received. Julio was incredibly kind, patient, and informative throughout the entire process. He took the time to answer all my questions and made sure I understood everything. Even though I live almost 500 miles away, the process was smooth and efficient over the phone and email. I felt safe and confident that I was in good hands. Best of all, I got the best rate and saved some money! I highly recommend Chico Creek Insurance for its outstanding service if you live in California.”
“Darren not only got me coverage, he saved me $3,000 a year on home owners insurance!! The call was fast and easy. He did the research and called me back so I didn't have to sit on the phone. And his response time was fantastic, I got my quote the same day. Breakdown of coverage in my email. He's literally the best man for the job.”
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“All the employees are great, especially Mss Kayla .Thank you so much for handling the whole process so quickly; her friendliness and customer service are fantastic. ?”