Best Western Heritage Inn in Chico offers clean, spacious, and comfortable rooms that are well-maintained and quiet. Guests appreciate the friendly and helpful staff, making their stay pleasant. The hotel features a notable breakfast, often described as excellent and better than at other hotels, with a wide variety of options that satisfy many tastes. Overall, the rooms are considered nicer than expected, and the value is seen as good, despite some mentioning a slight price increase. However, some minor maintenance issues have been reported, such as a faucet that wouldn't turn and window shade problems. The area around the hotel has a significant homeless presence, which some guests found to be a downside, though this is outside the hotel's control. Despite these concerns, most reviews highlight the hotel as a good choice for comfort and quality, with many guests planning to return. Overall, Best Western Heritage Inn is viewed as a nice, reliable option with great amenities and a friendly atmosphere.
Great place to sleep. Right off the freeway. Love the smell when you first walk in.
March 2026
When we arrived, we were greeted by Destinne. She is very friendly and accommodating. The rooms are very nice did not smell, like other place for the same price or higher, with carpet freshener. Brreakfast was really good and all staff members were pleasant. I'd give 6 stars if I could. Definitely stay here again.
January 2026
Been here the last 3-4yrs. Rooms getting run down. Had two rooms in 1 day both carpet stained, sheets, what they call a comforter stained both rooms ac needs some fixing. Elevator is not good. Good breakfast couple fast joints block away.
