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January 2024 by S K.
The rooms are clean, and it's got ample parking. Easy to get in and out of. The front desk clerk was pretty annoyed that we asked to transfer our points to my husband's account even though I made the reservation. She actually rolled her eyes at us when we asked for two cookies so my husband could gave one too... but maybe she was just having a bad day.
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January 2024 by Nanette M.
This visit we were in room 427 and it's showing wear and tear unfortunately. It's still a go to hotel at this point, but it's not getting 5 stars this visit. There was also an issue with the morning lady giving us the diamond credit after the young lady at check in told us we had credit. It got fixed as we knew it would, but it sucks to be made to feel the way we felt in front of a line of people. Again, we will stay again and still recommend it!
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January 2024 by Charles N.
Friendly very accommodating staff. Clean and recently remodeled rooms. Above average for a 3-star hotel.
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January 2024 by Phil Y.
The DoubleTree was our first stop on our roadtrip. This DoubleTree is an older, yet remodeled property. We were checked in by Brianna. We were upgraded to a pool view room. However, since it was on the second floor, my wife rejected the upgrade and instead were given a room with a great view of the roof along with the solar panels up there. Not a big deal since we arrived late and it was too dark for us to see anything and left early the next day. The room itself was adequate. It had a king bed as we reserved. There was a large screen TV. It had a lot of table space for work. There was no clock in my room. Management said that there is normally a clock there. The bathroom was normal for a hotel. The shampoo, conditioner and soap were from Crabtree and Evelyn. Breakfast is complimentary for Hilton Gold and above members and was served downstairs at the Sycamore Tap and Table. Gold members and above are given $15 in dining credit where you could either choose the buffet, or the menu. Overall it was a good one night stay. I was able to get a good night sleep to drive the next day.
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December 2023 by Robert L.
Visiting family in Chico, CA - this hotel priced reasonable. Although, bathroom small... It is clean and seems newly renovated. The room...good size and fortunate to have at least a pool and solar panels view. Good to know... management conscious of environment as well as saves in electric consumption. The staff are very nice and welcoming.Easy access and close to shopping area. If you are visiting Chico, CA... highly recommend to consider.
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December 2023 by Steve Downing
The shower door tended to leak alot. Had to put towels down so it didn't pool on the floor. Other than that everything was very good. Good restaurant and great people working there!
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December 2023 by Matt Cooper
Appears to have been recently renovated. Rooms are modern and fresh. Bonus points for having an executive lounge for the Hilton honors members at silver and higher levels. Restaurant and bar are nice. Several taps with a nice selection and range. Ordered a burger and it was juicy and delicious.
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December 2023 by Robin K.
We not only stayed at the Double Tree we held a Celebration of Life for my Mother in Law at the restaurant there. Clint and his crew were so good to work with. They were in touch in the months leading up to the event and checked in throughout to make sure everything was well! The venue was spacious and very comfortable for the 80 or so people who attended. The mexican buffet excellent and they even made Mole using my mother in laws own recipe- exceptional! Thank you for making this special event so easy!
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December 2023 by Michael Hagee
Receptionists were rude and not accommodating at all! Worst experience I have ever had a Hilton property and not appropriate for an Honors member for over 25
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December 2023 by Star O'Dell
Love love love this place. The warm cookies as a welcoming treat when you check into your room is
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November 2023 by Greg K.
I'm a Hilton member and this location has been one of the best. I'm not sure where a 2 1/2 star ratings come from!Do people expect the Ritz Carlton and a bargain price?Rooms are great and the restaurant is fabulous. The bartenders make great drinks, I recommend victors olds fashioned, mai tai and Cadillac margarita(s)Give them a shot, you won't be dissatisfied, unless you're impossible to impress of course.
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November 2023 by Squig S.
Stayed here last night, the shower has complimentary shampoo, conditioner and body wash. Shampoo and body wash were empty upon arrival and I didn't notice the bottles were empty until I was in the shower already. It looked like someone also took the last tissue in the box and tried to make the tissue box look full, but there was literally only a single tissue in the box. So I had no tissues, no shampoo, and no body wash. Also, there are no complimentary waters at this Hilton with your stay and the prices for a bottle of water is $10 a liter. So if you like coffee, they do offer coffee in the morning but you're still spending almost $10 a liter on water. Overall, blah.
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November 2023 by Nina Costales
My room was clean and comfortable. Its location is close to major thoroughfares, which makes it quite accessible.
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November 2023 by Kathryn Clark
Great service, great location and service was awesome. We made the mistake of trying Holiday Inn for our weekend up north, but it turned out to be a hotel from hell. Lucky for us we booked through Price Line and they gave us credit for the 2nd night and offered to find us something different. We thanked them but said we'd go through Hilton Honors like we should've to begin with. We found a double tree with vacancy and they even allowed us to check in early so we had time to get ready for the wedding we were there for. Live and learn!! We will continue to only book through Hilton.Rooms: Had everything we needed except a microwave, but that was ok. Beds were comfy. Lots of regular and USB plugs. Everything was great.Nearby activities: Plenty of resturants and stores close bySafety: Plenty of safety features to make us feel secure
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October 2023 by Robert Cramer
Expensive rooms for what you get. We were there for 4 days, and housekeeping never came into the room to restock coffee or empty the trash or to see if we needed towels or anything. I would never stay there again.
