JCPenney is a well-established department store known for its wide selection of apparel and home furnishings. Customers appreciate the store's variety, particularly for kids, men, and women, as well as footwear and accessories. Many find the store to be clean and well-organized, with helpful staff ready to assist shoppers. Reviews highlight the enjoyable shopping experience, especially for those seeking comfortable shoes for work or big and tall sizes at affordable prices. However, some customers have reported issues with the online ordering system, describing glitches that can be frustrating. Additionally, there have been concerns about the ID requirement for pickup, which was inconsistently enforced. Despite these challenges, shoppers express a willingness to return due to the quality of merchandise and the pleasant in-store experience. Overall, JCPenney continues to be a popular choice for those looking for good deals and a variety of options in Chico, CA.
Jennifer all stars🌟... Patience.. confidence...competent... Has coverslls,-needs address for shipping,-no store pickup...👎
January 2026
This review is for Dallas, she’s a great leader very courteous and overall helps the team out so much thank you
January 2026
Bought a pair of men's jeans online, needed to return for another size. You have to return to a local store. Thank goodness we had all the tags (removed) because apparently, Levis require all tags be with the return. Then, we couldn't find the make it size we needed, their inventory is very lacking.
