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March 2024 by Claudia Vasquez
"I was at this shop this morning to rotate and align my car's tires. One of the lights on my car's dashboard read 'Tire system check” which was one of the reasons I went there in the first place. After a long wait, I was informed that I needed two new tires, mind you the code on the dashboard was never mentioned- I agreed to the purchase. After an even longer wait, the car was finally ready. I paid and got in the car, only to find out that not only was the 'tire system check light” on as expected but now the engine light was on as well. I called them back outside to verify why the engine light was on. I was told by the “Manager”there was a leak in my engine mind you it was never brought up to my attention while I was waiting. I brought the car in with one light on and now I'm leaving with two lights on the dashboard and a $800.00 bill.Please be aware of this place!
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February 2024 by Brandie Narog
Had an oil change done 2 days ago. Now my car is leaking oil badly.
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February 2024 by Mela'n Greathouse
So, I bought an Interstate battery from Bog O tires two years ago and it started dying on me 6 months after I bought it. I took it back TWICE and they said it’s fine; just drive more. I did that and finally I got tired of calling roadside assistance every other day. I took it back to get it exchanged, and when I looked under my hood, they gave me some cheap off brand battery. AND! They charged me $50 .00 bucks for a 5 minute job!
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December 2023 by Maurice K.
TLDR: save your money and time, go elsewhere.Poor service for a simple oil change on a sedan car, that took them 3 hours. I was told 90 min which I already found a bit long. I've been given the reason they couldn't find the tire nut lock (clearly visible in the glove compartment), then later man-splained they have to de-assemble a panel. It took them 3 hours for an oil change on a sedan My guess is they actually started the job when I came back to check on the car after 90 min. They also found an excuse not to accept their website coupon. Bottom line, find another business.
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October 2023 by Elizabeth S Joseph
I am so thankful to Carlos and Brandon and want to publicly express my thanks and appreciation for them.Upon entry Carlos was so warm and welcoming despite being in the middle of working w a customer and dealing w a relentless string of phone calls. He handled every interaction with such care and empathy. I was blown away. It was 5pm, the shop was closing at 6p and everyone, it appeared, had an emergency he was helping them through. I was at the shell gas station across the street when I noticed a small bubble on my back right tire. I was elated to see your shop was directly across the street — Carlos could tell I was concerned about not knowing what to do bc I’m a new car owner (have always lived in cities where you don’t need a car) and taught me how the bubble was formed and the dangers of driving on a tire with one on it — especially since I lived a full hour away and would need to drive on multiple highways. He never pitched me for a sale — actually, he taught me how to read tire specs, and unlike my own dealership, told me my other tires were just fine.He made sure his shop team could accommodate me- advised me on the process, price, difference in tires (whether I wanted to purchase from your store or not) and what to look out for in the future. I felt safe. It’s my hope he’ll be in senior leadership at your shop or own his own.Brandon was assigned to my car - helped me find a solution to not knowing about (and later finding) my rim key, how long the process would take and what to look out for. He advised me on what to keep in mind in my next tire purchase and many other aspects of car ownership that displayed his deep knowledge of care maintenance and repair. It’s my hope he’ll lead your repair team one day or manage the shop’s ops - or own his own one day.I’d be remiss to not point out every single person in the Chino, CA Big O was extremely personable, professional, and helpful. Even though I arrived late in their day they all were oriented toward helping me and keeping me safe on the road. I’ll never forget it.Thank you, Carlos, Brandon and team. I appreciate you - so much so I may need to drive the 40 miles required to be helped by people I really trust.
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September 2023 by Gabriela Munoz
I’ve had my car serviced here many times and I’ve always had a pleasant experience. Everyone has been very accommodating and they work so fast! I don’t ever feel taken advantage of and I feel the workers are very transparent on what needs to be fixed and the cost.
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August 2023 by brandon shi
Need more honest people in this field.Went in for a simple oil change and tire replacements for my mothers car, and of course, got quoted for 10 things more. Mother paid before I got a chance to double check.
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July 2023 by joy woodard
The service at Big O Tires is above and beyond. Fred kept me informed about my car and the team worked quickly to fix the problem. I will always bring my car here.
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July 2023 by Dean Maldonado
Quick and efficient I waited for them to get done and it was half the time I'll be going back
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July 2023 by Terri Pobanz
I would wholeheartedly recommend this location for your future automotive needs.
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June 2023 by Jackson Behrens
The 1 is not necessarily for the work but for their business practices.Needed 4 new tires--rather than show me several options, they cherry picked suggestions one at a time that were $225 and up until i told them I needed them less expensive. I went with their $150 option but website advertised an $80 or $89 sale.They also tried to sneak in an extra $100 tire protection plan--literally no mention of it whatsoever until I read the printout and told them I didn't want it.
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May 2023 by Ernie T.
Bought their 3 years all 4 tires balance package can have the service whenever have new tires or over around 6 months.. It's worth the price since the dealership charges the same price for one time service only. After the service, they will provide the details of calibration data of the balance. Will be back 6 months later and see how their package service goes.
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May 2023 by David Arciniega
Big O Tires always gives great service. No matter which location, I always get a friendly face. They put in the time to fix my issues and have reasonable pricing.
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May 2023 by Amie Santillan
I would give it less if I could. Don't go to this place, they lie about what need to be done to your vehicle. They take advantage of those who they think don't know any better.
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May 2023 by Cheryl G.
We came to get two new tires. They had a hard time getting the tires off because our tire key broke. They found a new one and took care of it with no issues. After we left we noticed rattling and then we couldn't drive the car. We had it towed back to Big o tires and found out our other mechanic didn't put a bolt back on the caliper after doing work. Victor and Aaron at Big O Tired went out of their way to find a bolt and take care of the issue even though this wasn't caused by them at all. They were professional and extremely helpful. They went way above and beyond. I highly recommend Big O Tires in Chino Hills. They are amazing!
