Kingston Brass Inc. is recognized for its excellent customer service and high-quality products. Customers have shared positive experiences with the company's support team, highlighting their helpfulness and efficiency in resolving issues. For instance, one customer received assistance in finding a replacement part for a faucet, while another praised the team for honoring an extended warranty and expediting a replacement. Specific employees, such as Li-Anne and Riley, have been commended for their patience, knowledge, and ability to navigate the company's inventory effectively. Customers appreciate the personalized service and the willingness to go above and beyond, such as providing product comparisons and money-saving suggestions. Overall, Kingston Brass Inc. is seen as a reliable choice for plumbing fixtures, with a strong focus on customer satisfaction.
I needed a replacement part for my faucet and LiAnne got me immediately to the right part for my faucet. Very helpful and prompt.
July 2026
Maria was a pleasure to work with. She was professional, courteous, pleasant, and knowledgable. She was able to resolve my issue, in a timely fashion. She is an asset to the staff of Kingston Brass Inc. Thank You, Maria.
July 2026
Excellent customer service by Maria who went above and beyond to find my package that was returned back to them!
