Victra is a Verizon Authorized Retailer in Chino, CA that strives to create the best possible experience. The store offers a full range of wireless devices, including phones, tablets, and accessories. Reviews highlight excellent customer service, with consultants described as knowledgeable, dedicated, patient, and professional. Staff members are noted for having great communication, keeping their cool in busy situations, and smoothly assisting customers even while multitasking. Customers report that representatives go out of their way to help, fix problems right away in a timely fashion, and help find every possible saving. The store is a recommended go-to spot for switching carriers, making changes to phone plans, adding family members, and resolving account issues, leaving customers very happy with the service and with big sighs of relief.
Melissa was great during the time I was there. Melissa was the only one there when 4 other customers came after me. One customer was really impatient and rude but Melissa kept her cool.
November 2023
Great customer service, very helpful, answered all my questions always with a smile.
November 2023
Melissa was great! She provided exceptional customer service!
