Victra is a Verizon Authorized Retailer in Chino, CA that strives to create the best possible experience. The store offers a full range of wireless devices, including phones, tablets, and accessories. Reviews highlight excellent customer service, with consultants described as knowledgeable, dedicated, patient, and professional. Staff members are noted for having great communication, keeping their cool in busy situations, and smoothly assisting customers even while multitasking. Customers report that representatives go out of their way to help, fix problems right away in a timely fashion, and help find every possible saving. The store is a recommended go-to spot for switching carriers, making changes to phone plans, adding family members, and resolving account issues, leaving customers very happy with the service and with big sighs of relief.
Great customer service. Was super appreciative of Patrick's assistance. His explanation of our plan and the options our family had was extremely helpful. Would recommend this location to anyone!
November 2025
My phone broke and needed a replacement that day. Patrick went above and beyond in everything I needed and was very patient. If I could give 10 stars I would. I would definitely recommend coming to this location.
May 2025
Friendly staff and very helpful, although the person was very busy he was doing his best to take care of multiple customers.
