The Verizon store in Chino is highly praised for its excellent customer service and knowledgeable staff. Customers appreciate the helpfulness of employees like Malay, who spent an hour setting up a new iPhone with great care, and Gerry, the store manager, known for his expertise and prompt assistance with phone issues. Many reviews mention how Gerry quickly resolved problems that other departments could not handle, leaving customers feeling assured and satisfied. Marco also demonstrated exceptional patience and dedication, spending over three hours helping a customer with internet device issues and guiding them through complex calls, all without showing frustration. The staff’s professionalism and understanding create a positive experience for visitors. The store offers convenience with online appointment scheduling, online orders, free two-day shipping, same-day delivery where available, and in-store pickup options. Customers feel confident and taken care of, often recommending the store and its staff. Overall, the Verizon store in Chino is seen as the best local option for mobile, 5G home internet, and business needs, providing efficient, friendly, and knowledgeable service in a welcoming environment.
Came in today and The Manager Miguel was most definitely helpful to myself and my husband ! Everything we asked for he assisted us with well manners and kindness he’s definitely a good example of how management should take care of his customers ! Thank you Miguel
January 2026
We worked with Krystal over the course of four days. She was extremely patient with us as we transferred our phones over from another carrier. She answered every question we had and was very knowledgeable and responsive with follow-up communication after we left the store. Krystal made our experience seamless and pleasant.
December 2025
Carla is an excellent account manager. She was extremely professional, patient, and efficient, and she helped resolve a major issue that had been troubling me for a long time. Her support made a big difference, and I truly appreciate her dedication and outstanding customer service. She is a great asset to the company.
