The Verizon store in Chino is highly praised for its excellent customer service and knowledgeable staff. Customers appreciate the helpfulness of employees like Malay, who spent an hour setting up a new iPhone with great care, and Gerry, the store manager, known for his expertise and prompt assistance with phone issues. Many reviews mention how Gerry quickly resolved problems that other departments could not handle, leaving customers feeling assured and satisfied. Marco also demonstrated exceptional patience and dedication, spending over three hours helping a customer with internet device issues and guiding them through complex calls, all without showing frustration. The staff’s professionalism and understanding create a positive experience for visitors. The store offers convenience with online appointment scheduling, online orders, free two-day shipping, same-day delivery where available, and in-store pickup options. Customers feel confident and taken care of, often recommending the store and its staff. Overall, the Verizon store in Chino is seen as the best local option for mobile, 5G home internet, and business needs, providing efficient, friendly, and knowledgeable service in a welcoming environment.
Mark was professional and fast at repairing my I Phone .
June 2024
It’s not often I write up a review… but Gerry at this store was great! I had issues with a trade-in offer and he walked me through the entire process to get it resolved. He was friendly, professional, and deserves the praise!
March 2024
If you drop by be sure to ask for Malay. He's a phone genius. He spent an hour setting me up with my new iPhone.His customer service is as good as it gets. Thanks Malay. You're the best!!
