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April 2022 by Joe cincos
Very bad companyWhen they offered me their services, they were supposedly very kind, but when they tried to refund my money, they never returned it to me. I talked to the supervisor, he didn't resolve anything, he just tells me that the refund is in process, it's been 6 months and nothing.The truth is that 20 times I talk to him he only answers 1 time, but all for nothing.
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September 2021 by H Alejandro Aros (Alex)
Awful customer service, very rude when talking to you and they take an unnecessary amount of time for something very simple. They act as if they were doing you a favor.
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September 2021 by Jose L
very bad companyWhen they offered me their supposedly very kind services, but when it came to reimbursing my money, they never returned it to me. I talked to the supervisor, he didn't solve anything for me either, he just tells me that the refund is in process and it's been 6 months and nothing.The truth of 20 times that I speak to him only answers 1 time, but all for nothing.
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July 2021 by michael soberanes
I don't recommend this bank, ATM charges $4 per transaction
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July 2021 by Jose Oliva
(Translated by Google) Very bad companyWhen they offered me their supposedly very nice services, but when it came to refunding my money, they never returned it to me. I talked to the supervisor, he did not solve anything, he only told me that the reimbursement is in process and it has been 6 months and nothing.The truth of 20 times that I speak to him only answers 1 time, but all for nothing.(Original)Muy mala empresaCuando me ofrecieron sus servicios muy amables supuestamente ,pero cuando se trató de reembolsar mi dinero,nunca me lo regresaron. hable con el supervisor tampoco me resolvió nada solamente me dice que esta en proceso el reembolso ya van 6 meses y nada .La verdad de 20 veces que le hablo solo contesta 1 vez ,pero todo para nada .
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January 2021 by Alejandro Aros
Awful customer service, very rude when talking to you and they take an unnecessary amount of time for something very simple. They act as if they were doing you a favor.
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December 2019 by Eduardo GF
THE BEST PEOPLE WITH FRIENDLY AND PROFESIONAL SERVICE.
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July 2018 by Matthew Serrano
I this bank is very underrated, the people who work here are nice the service is great, and they have good and user friendly checking and savings accounts. They also offer free services like cashing a check if you are not a member there. Also with the ebanking system i can manage my checking account easier and do many different things on ebanking too like sending a egift card.
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June 2018 by Matthew S.
First Bank is the best financial institution in my opinion for many reasons and i will tell you why you need this bank especially if you live in California, and I will also explain some things that need to be fixed and some other slight disadvantages. this institution is the best especially if your live in California. First bank offers a good variety services for their customers, which are Checking accounts, Savings accounts, CD's, Loans, Credit Cards, and Mastercard gift cards for loved ones or other purposes Their checking accounts are very good, they only have a few but I can promise you that there is a checking suited for your needs, whether you own a business, your retired, your a student, or if you just need a regular checking accounts and they come with optional overdraft protection. Also a very cool feature with this bank is that you can use your savings account in order to prevent overdraft however I personally prefer not to do this but there are people who do think that is a neat and useful feature. Now i will discuss some things i do not like about this bank. First things first they do not have branches nationwide, I am pretty sure that the only two states that have branches are california or illinois, Please correct me if I am Incorrect. And another thing i do not appreciate is that on the telephone banking system if you get three tries to enter something for example Card number account number and if you fail all three tries your account gets blocked and you cannot wait twenty four hours like most financial institutions and you have to visit a branch.. In conclusion First Bank is a great financial institution, the people who work at this branch are very kind, patient, and whatever situation your into good or bad, or if your new or not this bank gets the job done fast and I can promise you that you will rarely feel bad customer service.
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May 2018 by Alan R.
Been with First Bank for many years and it just keeps getting better. Friendly staff and awesome customer service. Nothing is a bother to them.
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July 2017 by ivan levy
Cadena de banco pequeí±a pero con buen servicio personalizado, no cobros excesivos, y una buena atencií³n del personal.
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June 2017 by Kellie Kuhar
Most awful bank! Do not use them unless you like to stand in line forever to make a simple deposit. They typically have two tellers that are slower than molasses. I have literally stood in line for 40 minutes with only one person in front of me. I left to pick up a kid from school, then returned. They were still working on the guy who had been in line in front of me. The bank never busy, so there is no reason for it to take so long. When there are people waiting, they don't care. In fact, they choose not to have anyone jump in to move things along. Avoid at all costs!
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July 2016 by Jocelyn Estrada
Jaime Pena es in elselente persona me ayudado siempre que etenido in problema gracias por su servisio.
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November 2012 by Elizabeth De La Cerda
If you are not white or Mexican this is a bank you need to avoid, the dressed in black face for halloween. i will never go here again
