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April 2024 by Sohaib A.
The service here was amazing. I came in today with my new kitten I adopted. The entire staff here are so friendly. Sabrina helped me out and she is full of energy and joy. Had amazing customer service and will for sure be coming back
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February 2024 by Christina R.
A store that says they promote pet health should not have rawhide products. I was told the business has a high standard for their products, and I trusted that up until I was looking for a chew for my dog and I saw a big ring made of pure rawhide. This business is obviously another pet store in it for the money. Do yourself a favor and find a business that doesnt sell out.
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January 2024 by Stephanie L.
I've been a customer of IB pet for about 15 years now. I was so happy when they opened this Chula Vista location. The staff is always friendly and knowledgeable. I had mentioned at one point that my cats seemed to be having tummy issues lately and they went on to inform me that it was purchased by a big company and that they noticed slight changes to the ingredients. They helped me find something to transition to and they are so much better now.
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October 2023 by vivy d.
Just left the store, employee made me uncomfortable. she wouldn't stop staring at my direction. If you are trying to provide good costumer service, how about you come up to the costumer and ask if there's any help needed? instead of staring and waiting. Such a weirdo for that. Train your associates proper costumer service.
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September 2023 by Estevan B.
I go here every couple of weeks to resupply my dog treats, when my dog needs something for her stomach, dog toys or accessories for my doggy. I've been to various pet stores but this is probably the best one I've been to by far.
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August 2023 by Eduardo Jimenez
Great pet shop, great variety of pet supplies. My doggy loves the variety of treats!!!
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July 2023 by Lily B.
Great Small Family Owned Pet Store I love bringing my bichon her for his goodies prior to his vet visit next door. It relaxes him. The employees are so friendly and helpful. Nice atmosphere and clean! So nice to shop at a small family owned store. I go to the one on Telegraph Blvd. next door to the Veterinarians. After our visit to the Vet, we go back into the store to buy unscented 12" thick bully sticks. I like that there's a treat bar and not prepackaged. We get to choose the exact one we want. Sales are great! Get on the email list. Such nice employees.*wishes 1. Vaccine clinic. 2. Groomer*3. Just nail trims would be a great addition. -keep up the good work. -happy employees make it a joy to shop here!
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June 2023 by Nikki Quest
Looks like a fantastic store, but rude and careless associates. They were more focused on their continuing their conversation, then actually greeting/helping their customers. Complete turnoff, and hope management is able to correct issue and better train employees so they don’t continue to lose business.
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May 2023 by Judy D.
They had what I needed while I was away from home and looking for a special product. They were very helpful and friendly when I called and when I arrived at the store.
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May 2023 by Denise
IB pet is amazing! I've been to this store twice with my pup and the staff has been nothing less than phenomenal. The first time I came her the staff helped me find treats to keep my pup entertained for a flight to New York and the second time my pup ripped her harness and was in need of a replacement. Each time I've been here my pup loves it and they provide excellent customer service. I learn more about my pup with them and leave happy with my purchases.
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May 2023 by michael reynolds
I started to go to I.B. Pet when they opened their first store at Rainbow Plaza in I.B. I like how courteous and helpful they are. The bird seed I was looking for was in stock. The reason I didn’t give them 5 stars is because the price was a little higher than I was paying at petsmart. If there was a 4.75 star rating I would give them that. I guess if I want great customer service these days I have to pay extra. It was worth it though.
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April 2023 by VIVIANA FLORES
Great place, the people there knows about their products and love pets, my favorite pets store ever. Wide range of brands.
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April 2023 by Julian U.
This place has the kindest workers and they're all so knowledgeable about which food works best for animals. I have an elder cat who isn't eating much and their recommendations have been so helpful for getting her back into normal condition. HIGHLY recommend stopping by here.
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April 2023 by Janine C.
A wonderful store for nutritious dog food and dog treats. Always well stocked too. I was able to get a XXL water vest for my dog there too. That size is usually so hard to find.
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April 2023 by Morgan Smith
Expensive, but will have things most other pet stores or supermarkets don't have, if you're willing to spend a little extra to not have to drive our of your way for specific feed, this is a good place