Metro by T-Mobile on Broadway receives excellent reviews for its amazing and helpful service. Customers describe the staff as awesome, friendly, kind, polite, and very nice, with specific praise for their patience and detective work to solve problems. The service is consistently highlighted as pleasurable and satisfying, with employees walking customers through processes like getting new phones, choosing plans within budget, applying for programs, and transferring data. While visits can sometimes take a bit of time, the overall experience is highly recommended. The store helps customers with prepaid plans, new phones from brands like Apple and Samsung, and accessories like cases and earbuds. Reviewers give the location a five-star and even a ten-star rating for its outstanding and helpful staff.
I highly recommend this location.I needed to make some changes to my account and Karla took care of it in a jiffy.
July 2025
Excellent customer service. Polanco was the best , definitely a great hard working young man.
March 2024
The metro-t mobile on Broadway was just a dream come true! We were in and out in 20 minutes with the most pleasurable woman with a permanent smile. She was so kind and polite as was the young man we dealt with the day before. Whom ever owns this spot does a ten star rating in hiring. Employees are ten stars seriously.
