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March 2024 by Sergio O.
Manager Joseph was knowledgeable helpful and all the information he put out was all from memorization, I was able to fact check everything. What I expected to come in to get I was able to get more to save and great deals on devices! District Manager was super professional and was proud to introduce himself Luis. Awesome great team, everyone was super fast nice and very friendly. Best Verizon store I have ever been to! Military friendly and very supportive, military discount as well! I encourage everyone to switch over, and if you do I recommend this store hands down!!
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February 2024 by Georgetta J.
Grain management and Joel super job helpful and friendly and took the time to explain and provide awesome service and support thank you
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February 2024 by gerardo zea
Very good service and answered all my questions
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February 2024 by S Torres
Rj is an amazing worker! His customer service was outstanding!
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February 2024 by Adri B
Incredible customer service and a very nice store all around. Syah was extremely helpful and made the whole upgrade experience very pleasant. I can’t say enough good things about her. I will definitely be coming back to this store and will highly recommend them to everyone I know!
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February 2024 by Mariana B.
I would like this store so much more if I wasn't provided with false information at time of purchase. Seems like they just fill your ear to get you to purchase their accessories then they go back on what was offered once you're already reeled in. Learn from me and give your business to another retail store that actually keeps their word
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February 2024 by Tina Morton
Verizon Otay Ranch provided a seamless transition to new cell phones. Rj provided exceptional customer service.
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February 2024 by Bella Blingz
This is the best Verizon Store in San Diego! Aside from the store being so clean, the staff is so tentative and takes care of their customers!5 Stars!!
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January 2024 by Jon & Jam Babes
Just got a new phone here. Grahm was efficient, kind and exceptionally helpful. He patiently walked my mother and myself through all the different phones, plans and options available to us and answered all of our questions perfectly. Big thanks!
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January 2024 by Omar Lopez
Great service very knowledgeable regarding products thank you for all your help
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January 2024 by Encore Realty, Inc. (DRE # 01308692)
Staff (especially a sales rep named Nafikah) is super helpful and gave me a loaner phone for a day when AT&T held my phone hostage for 24 hours not providing me service and not allowing me to switch cell phone carriers. Verizon is the way to go if you ask me. We did not experience the discount that AT&T promised us and the cell phone coverage where we live, drive and make calls from was not as reliable as Verizon’s service.
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January 2024 by Mateo Garcia
Thanks for the set up Gian went above and beyond to set up 2 phones. Great customer service here.
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January 2024 by Emerson A.
The WORST location I've been to. Waited over an hour to buy a phone, only for them to tell me it wasn't in stock and I had to wait a couple days to get it. I waited, no problem. I show up today, wait about 10-15 minutes, only for the girl in charge to say I was supposed to show up before 730, she claimed I was supposed to be given an appointment, but that wasnt the case. You cant turn customers away just because you're ready to go home. You can't waste people's time that way, especially with disdain in your tone. I walked out, and told the rep that originally helped me to cancel the order. He appeared to be busy with a family. Wasting people's time is infuriating, so much for the service industry. Verizon, hire better staff.
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December 2023 by Terri O.
I am not usually the one to rag about poor customer service or just a poor performance by a company, but the last several interactions I've had with Verizon has put me over the edge. It all started with me wanting a new iPhone (15). I ordered one from a Verizon office before they were released and thought it would arrive around the release date (Sept 22). After several weeks of not receiving a phone, I went by the local store (where I ordered it) and was told I should have it within a week. Time passing very slowly...(2 more weeks) I happen to go by Best Buy and they have lots of them.... I go back by my Verizon store...they still have none, so I cancel my order and go to BB to get my new phone. (STRIKE 1) The following week it turns out that AT&T is putting fiber internet in our area, so my wife talks to them and thinks we can get a better deal with them. We cancel the Verizon 5G we have (lots of problems...we keep getting switched to LA stations on YouTube). Verizon (AT THE TIME) tells me not to return the hardware because of the age. Then I get a bill of $300 for NOT returning the hardware. (STRIKE 2) I call Verizon and they say they will send me a box and label to return the hardware. Two weeks later, box and label arrive and I return hardware the same day I received the box (Nov 14). December 6th I get a bill for the $300 for not returning the hardware. I call (rather angrily) and their "customer rep" agrees that they received the hardware back in Nov 17, but that she has to put in a "ticket" for me to get credit. Today I spent 70 mins ((STRIKE 3) on the phone with 4 different people trying to get this off my bill. They sent me a confirming email that it's corrected. Question...what would make me ever want to do business with this company again???
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December 2023 by Adrian Galindo
We had the absolute best experience with Rj, he was so knowledgeable, extremely kind , patient and beyond helpful. Rj made our entire experience very easy and even fun! Thank you so much Rj!
