FedEx Ship Center in City Of Industry, CA offers a range of shipping services, packing supplies, and boxes for customers. The staff is consistently helpful and friendly, providing good customer service and answering questions promptly. Emma at the shipping desk is especially praised for her excellent service. The center is a convenient choice for making express and ground cutoff shipments, with FedEx Ground providing faster delivery to more locations than UPS Ground. Customers can also have shipments held for pickup or schedule residential deliveries through FedEx Delivery Manager. Although the center tends to be quiet and less crowded, access can be difficult due to road construction and confusing entrance routes. Despite limited staff presence at times, the checkout process is quick and straightforward when verifying identity with a valid license. Overall, the center is known for its helpful employees and efficient service, making it a reliable option for shipping needs.
Annabelle was extremely patient and helpful with me today. She helped me locate a lost package and she provided excellent customer service. I am glad she assisted me today. Thank you.
June 2025
Carts provided and agent was very friendly and helpful. Just be aware of multiple street closures due to heavy construction
April 2025
Good customer service. Answered all my questions and took care of me promptly with a customer service rep who didn’t mind talking with his customers.
