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March 2024 by 邓好
I went through the line opening procedures at this company, and it took a day. Sometimes I was told this, and sometimes I was told that. The phone bill was always changing. There was an older Chinese man in the store with a black heart, and he said I would take it. The mobile phone will not be returned in the future. Anyone who has dealt with it knows that you can return the mobile phone within one month after you get it. This is the company's policy. They will not return it to me. This is what I have experienced personally. Please Chinese people tell their friends not to do any business here again. This company is not a conscientious company.
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March 2024 by 李孟贵
Everyone, please don't go to this store in the future. It's just a big liar. The surname is Zheng Hua. The big liar said at the beginning that the package includes 5 lines, 110 US dollars per line, 22 US dollars after tax. Any old mobile phone can be exchanged for a new one. Two earphones are given as a gift. Later, it becomes an exchange. The phone bill for the new phone is US$46. The earphones cost US$550 upfront. After one month, US$400 will be paid back to cover the phone bill. The old phone must be a Samsung 10e before I can exchange it. It took two days to return all these items to this store. The Chinese named Zheng refused to allow me to return them. You can sue him however you want. I hope everyone will be careful not to be deceived in the future.
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March 2024 by Brenda Bautista
Do not go here… so disappointed after walking in thinking they were going to help but they didn’t. Just because I wasn’t a sale they didn’t take me serious… not very Verizon like never really have had issues before but this is the second time at this same location that they don’t help saying they can’t help in stores to call customer service but yet other locations can?
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February 2024 by YONG LIANG (James L)
People are not nice and not professional
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February 2024 by Carla Castro
Rude customer service. I just wanted to drop off my phone for a trade in and needed help erasing the phone and the girl "helping" me was rude and no help at all. She seemed to be bothered that I needed assistance. She walked away and just left me standing there to figure it out myself. I left and figured it out myself at home.
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January 2024 by rem
Sales representatives have attitude. They were hard to understand
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December 2023 by judie lopez
Their customer service truly and eagerly needs a overhaul they do not care nor feel any thing for their customers don't bother spending ur hard earned money here travel to the next one if u have to..you will thank me later worst experience ever.
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December 2023 by Anthony R.
I went in to the store to finish a trade deal and needed help transferring my data since the new iPhone was having trouble transferring . They said it would be $29.99 and I told them I won’t be paying that just to transfer my data and I’ll be back in a bit when I figure out how to transfer my self. Once I came back they refused to help me trade my phone in using excuses. This type of services makes me regret going with Verizon.
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November 2023 by xiaoxia chen
The store attitude is so bad. They just asked u to keep sign without let u know anything.
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November 2023 by Mike
Great service and had what I needed.
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October 2023 by Robert Santos
NOT trustworthy. We are seniors I didn’t have my glasses and needed assistance to trade my iPhone for new ones. Trusted the service person to do the exchange the way I requested. He claimed there was still a total amount due of over $600 for two iPhone’s and took the ones we had. He put the receipt in front of us.I signed it and paid total amount due.So I thought. But in checking our account, they put us on a monthly pay plan for other fees that came with the new iPhone’s. I did file a complaint, but because I signed the receipt they felt justified that we make the monthly payments. We’ve always done business with this Verizon Store. But, the next time we need a new iPhone we plan to go directly to Apple Store or Best Buy.We had a similar experience withT-Mobile. BEWARE DO NOT trust what they say.
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October 2023 by Amanda Lenny
Very helpful customer specialist representative named Andrea, she was so patience and did everything well with my phone new line with Verizon providers. Ambience of inside the store is bright and nice also clean. Great store to visit for your Verizon matters ! ??
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August 2023 by Lewin Cheng
Zero star!!!!Store staff's mistakes caused me trouble, and they don't want to solve the problem, only dodge it
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May 2023 by Sherif Abaid
This store has horrible customer service. I've noticed they only help you if you need to make a purchase, but if you don’t you get treated unfairly specially Brian Soto the supervisor therehe is very rude and unprofessional and need to learn about customer service cuz he is such a j*** & ignorant about itEveryone should avoid this location and go to a surrounding location!
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May 2023 by Dalila Herrera
Horrible customer service, Brian Soto was rude and disrespectful. I was there early in the week and I came back today because I needed assistance and he was completely horrible. I will not be returning to this location.