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“I can't say that they will do this for everybody because that may place unrealistic expectations on them for labor time, but I called at 1, brought my bike in at 2:30 and had it out same day (albeit 2 hours after closing) when I needed my brake bled. I did give them a good reason for putting a rush on it but they even let me come behind the counter so I could see the process. Amazing experience and friendly staff.”
“Monty Brown
Dropped in to discuss a tire problem, Marcus jumped on my wheel like a tour mechanic, promptly trying to see what was going on. Was able to spoon on one tire with difficulty, but there was something not quite right with them? Using the Trek TLR system for tubeless tires the brand I'd bought wasn't easy, if even possible to use with TLR. Opted to buy two new Maxxis hoops which Marcas had mounted with sealant and aired up before I could say thank you!”
“The biggest in stock selection of Smith sunglasses I found in the area. It was great to be able to try a few different models instead of ordering them online hoping they would fit me.
The staff was very helpful and didn’t rush me through trying them on.
Bought a pair of the Smith Ruckus and love them!”
“Josh is the best! My wife needed new road bike shoes as her Sidis never fitted her well. When we walked in we were welcomed by Josh who took so much time explaining the ins and outs of each shoe. We never felt pressured, all in all this was such a very positive experience! Thank you Josh”
“Doug converted two comfort bikes for us in 2016. We have almost 4000 miles on both. We have had only very minor problems with the bikes. We now live in Oregon but we still consult Doug whenever we have questions. He has been very good at responding to any questions and giving his advice. We are really happy with his service. We highly recommend him.”
“Mike was amazing!!!! My husband had a project on his bike changing his axel and working on his back cassette, and required parts and advice. Encino bikes was a valuable asset to his task. Mikes customer Service and knowledge was over the top. Encino bikes Walnut Creek will always be our go to for anything to do with Bikes. Thanks again for all you do!!!!”
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“Great shop with great staff. Limited selection but they have a friendly & knowledgeable team. Shout out to Chris for tuning up my ride and keeping my bike in check!”