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April 2024 by Jack K.
Beware of Michaels online. They won't refund full amount of returned items, deducting shipping cost from purchases!
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April 2024 by Angel On Earth C.
Employees unhelpful and not worth two dead flies. Why does it always seem like an imposition when you ask an employee a question about a product that puts money in Michael's pockets so that that employee can get a paycheck?What happened to real customer service and why is it ok to continue to accept less than? Won't be back!
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March 2024 by Katelyn L.
One of the few craft stores in the area, which makes it harder to find an alternative. Came for bundles of yarn for crocheting and needed assistance finding a color as well as a online return. This place is understaffed and it's almost impossible to find someone to help. The cashiers aren't knowledgeable on how to do returns except the manager and couldn't help me return to my credit card paid through apple pay as it wasn't in the system. Overall, Joanns seems to have better customer service and easier returns!
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March 2024 by ShellFish LifeStyle
Went to Michael to see Mario J. ... Who helped me my problem great service from Mario I hope he's getting paid maximum wage lol
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March 2024 by Alexander Craig
Great service from Mario in the photo and frames Dept.
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March 2024 by Osbaldo Martinez
Michael's is a nice shop for artsy stuff. It has all kinds of stuff from yarn to paint. I bought a frame for a painting, the selection of products they have is huge. The place is clean and well organized. I have come here to shop multiple times, and I always have a great experience.
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March 2024 by Danny Rubio
Helpful staff and well stocked to get items needed for small craft projects.
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February 2024 by Cindy 2018 (Cindelish)
love Love LOVE this store....I could stay in for hours just looking at everything and getting wonderful ideas for projects.....always miss the grab bags when they surface but I haven't given up hope. ;)UPDATE 2/26/23: I NEEDED to go pick up something so I decided to head on over there and OHHHHH MYYYYY $10.00 GRAB BOXES!!!! WOOOOO HOOOOO! OK not gonna lie,I got 3. Shhhhhhhhhhhhhhhhhhh actually had some pretty great things.
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February 2024 by Thomas T.
Update: had to remove a star sadly. Turns out this place really punishes you for paying in cash which is a real let-down for us working-class artists! It's all robot checkout machines that *dont* accept cash, and only one teller is (sometimes) there to let you actually buy your stuff! Can someone say "take my money?" It shouldn't be this hard... Also was disappointed with the hyper religious Christian music from Nov-Jan in this store. I don't need to hear country music about how "Jesus Kingdom Will Rule All" when I'm buying yarn, thankyouverymuch. So like, still a good spot (holiday season over, whew), but has a couple drawbacks worth updating. Original review: OK, the GOOD stuff! This place has gotten so much better in recent years. It's no longer just a "crafts" store. They have LOADS of professional art stuff here, walls of different paints, brushes, micron pens, watercolor paper! Hooray! I dont like the hyper expensive Blicks and so Ill be coming here a lot more. It is a crafters paradise too - I got 100% cotton T shirts for screen printing (all colors, all sizes) for $4.99, Loads of mini clear organizer bins for 0.99 each, some fun candies, cardstock paper, and other goodies. Everything you need for beadmaking, jewelry, screenprinting, some *awesome* woodshop crafty stuff too (I got a super quality pine wood barstool here for like $11!) They do promos a lot, and like NO JOKE ITS CHEAPER THAN AMAZON. For reals! so support having local supplies and glitter and glue up those rainbow fish halloween costumes or giftwrapping / small etsy shop business supplies. It's here! Until I buy it all mwahhaa One star off for the sorta-obvious - the bosses are underpaying their workers. People were nice, but there's clearly the corporate profit squeeze like darth vaders socially distanced remote choke hold going on from the CEO's beachfront mansion
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February 2024 by Ana Laura Malagon
Great place!
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February 2024 by Anita L.
Put in an order for pickup. Their pickup orders are all on some shelves on the right side when you walk in and it's completely self-service - you just look for your name, take the package and go. Definitely some room for theft here but it seems to work for them. Except I couldn't find my order for a while and there were a couple of store associates who walked by as I was looking around and didn't offer any help. I had to proactively flag someone down and then they explained that for whatever reason, my order was not available on the shelf and they had to get it for me. I also wanted to buy some child scissors while I was here but unfortunately, they were completely sold out. There were some other arts and crafts activities that I think my kids would enjoy though so I'll likely come back and peruse when I have some more time.
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February 2024 by Madi Sunshine
It's pricey but good products and lots of sales
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February 2024 by Payment System
I will give Michaels, Colma 0 stars for customer service. I would not write this review if this was only one time bad customer service. However this is my second time where they refused to return or exchange for no valid reason and without proper disclosures. First time they refused to take a fountain back because I opened the box! How else do you see the item when bought online. Second time they refuse to exchange Toho beads I bought online and mistakenly picked a wrong size. Both items were of same price, but since I used a Michaels voucher, they refused an exchange. How do you expect loyalty and want customers to come back with this kind of customer service?! The fountain I was able to return after talking to the manager and I am stuck with beads my daughter will never use. So, no thank you for your business Michaels, I will be looking for a different craft store for my purchases.
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February 2024 by Alex Leon
I don't shop here enough to give a review.
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February 2024 by William Medina
Always 50 percent and plenty of parking