Michaels is a comprehensive craft store offering a wide range of supplies including art materials, fabric, canvases, yarn, knitting and crochet supplies, frames, floral items, scrapbook materials, beads, jewelry kits, Cricuts, and craft machines. It also provides party planning essentials such as balloon inflation, decorations, gift packaging, favors, tableware, and seasonal decor, making it easy to plan celebrations. The store is known for its clean, organized layout, helpful staff, and decent prices, with many items available on sale. Customers appreciate the variety of choices and good quality products, often shopping here for DIY projects with family or friends. Although some mention that inventory levels have decreased over the years, the store remains a favorite for many, with positive experiences highlighted by friendly staff and a welcoming atmosphere. Overall, Michaels is a place to unleash creativity and find everything needed for arts, crafts, and parties in one convenient location.
This place has really gone downhill. So many empty shelves. Not tidy. I did find 2 of 3 things I needed, but I miss the other craft stores. Sorry.
August 2026
Not the best experience. The framing process for a large expensive painting was slow and involved several delays. When I pointed out that the original time estimate had been much shorter, the employees were dismissive and seemed to imply that I was not being truthful. Overall, the communication and customer service were... read full comment
May 2026
Michael's in the Serramonte area is just ok. I will say, the manager of the store appears to NOT like his job. You have to jump a hoop or two to return a purchase. Also, the self check was not as user friendly as it could be. Sorry!
