Hotels in Commerce, CA

“First, I'd like to talk about the check-in process. I checked in around 3:30, and the gentleman at the front desk was amazing. He was very polite, provided a thorough rundown of the hotel, and made us feel welcome. The room was excellent—very clean and fresh-smelling. Unlike some other hotels, I didn't feel the need to pull out my own cleaning supplies. The room was well-maintained, and I was very pleased with it. The following morning, I had breakfast at the hotel. There was a good selection of food, and I have no complaints. The tables were clean, and the ladies working in the breakfast area were very polite and attentive. Throughout my stay, every time I entered or exited the hotel, the front desk staff greeted me warmly. Overall, the customer service was great—until checkout. The issue I had was with the checkout experience on 6/1 at approximately 9:30 a.m. The lady at the front desk was very rude. When I told her I was checking out, she asked for my room keys. I explained that I had left them in the room. She insisted that she needed them back, so I had to go upstairs and ask housekeeping to open the door so I could retrieve the two keys and bring them back downstairs. After returning the keys, I asked for a checkout receipt. She told me she could not provide one. I asked how I would know if there were any additional charges, and she simply told me to wait 5–7 business days for my bank to release the funds. I explained that other hotels typically provide paperwork or email confirmation showing that I have checked out, but she said no. What made the interaction even more frustrating was that she was on her phone throughout the conversation and appeared uninterested in helping me. Her behavior was unprofessional and left a negative final impression after what had otherwise been a very pleasant stay.
Overall, I enjoyed the hotel, the cleanliness, the breakfast, and the service from most of the staff. Unfortunately, the checkout experience significantly impacted my overall impression.”

“The hotel is comfortable and clean. Convenient if you go to the outlet. The only detail is that they didn't clean my room, even though I asked for it at the entrance.”

“The rooms lack a microwave and a small refrigerator.
A waiter treated us badly, he did not attend to us, so we had to go have breakfast somewhere outside, otherwise quite acceptable.”

“I was very pleased with the rooms. The needs for an extended stay met. Hospitality at the window not the friendliest but they worked with my needs which is all I cared about.”

“My family and i personally would love to thank all the employees at this Travelodge. Our stay became a little longer than expected and even tho we where in and out of the reception desk, giving them more work that usual, not once did they complain or deny us service. Thank you, You guys make this hotel a five star hotel. 💙”