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February 2024 by Harriet Hoselton
Always informative..professional and try to help improve your situation...
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January 2024 by Sandy W
I appreciate the quality of the mechanic's work. But waiting hours in an area with no restroom access, does not appeal to me. Yet the fare to and from home adds to the expense of the day.
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December 2023 by M H
Good customer service, but took 2 hours for an oil change can you believe it?
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November 2023 by Derek Yien
They take care of their customers! Any shop that stands behind their work with a smile deserves 5 stars.
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October 2023 by Ian Hall
Poor experience. Multiple issues. Oil leaked after oil change and would only fix it if I paid for another oil change. Noticed later that 5 lug nuts were missing. BMW brake job was higher prices than the dealer. Poor communication.
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May 2023 by Joe W.
The staff here is top notch. I've bought 4 sets of tires here and their prices were actually always better than their competitors for the exact same tires. That being said, I won't take my car anywhere else. They also don't try to upsell you on extra services that you don't need.
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May 2023 by David Altenberger
Big O has been my tire and service team for many years, across a spectrum of different vehicles. The new younger staff that this location has, may need to refresh on customer service training a bit, but I left the store taken care of and satisfied. Big O is still my tire and service team. Thank you
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May 2023 by Eric Taylor
Pick up a great set of Eagle tires for my daughter to celebrate her graduations. The folks at Concord Big O were very helpful to my daughter.
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May 2023 by Ramon S.
Great professional service! Would recommend over other Big-O shops nearby! I came in for a tire rotation, wheel alignment, and oil change which was all done within a reasonable time. Zero complaints!
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March 2023 by Janice Vanerwegen
I guess it has been a while since I had a tire repair, I was a little shocked at the price, but the service was very good.
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January 2023 by Richard Lyon
They were busy when I stopped in to check, but said they'd be able to provide a lube, oil, and filter within the hour if I came back in an hour. I did so, and they delivered, and used a high quality preferred synthetic oil and rotated the tires for $93 and I am totally pleased to get quality service at a value price.
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December 2022 by Lauren
Thank you to Anthony and Juan for helping me get my car back to driving like new! Anyone who has a car with over 100k miles on it knows now nerve wracking a trip to a mechanic can be. The folks at Big O are knowledgeable and up front without being pushy about any services. The prices are very reasonable too!!
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December 2022 by Robert R.
I had low tire pressure on my car and realized it was a slow leak in one of my rear tires. I had thought that is was a small hole, as it turned out, it was really a tear on the inside of wheel well. I had to see if they had that actually size on hand, but they had to order one from a different store since it wasn't on hand. I was lucky enough that that did not have to purchase an additional 2nd tire since my tread was still good. They replaced my wheel with a "spare doughnut" until it was shipped to their location. The turn around was less than 24 hours and I was able to have the tire replaced and I was back on the road and won't have to worry about getting a flat. Personable and friendly service writers and mechanics made it an easy transition to have tire replaced. Hopefully won't be back soon but if there is a tire issue,; I can rely on this location to help with my car tire needs.
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December 2022 by Joshua Stouffer
Horrible customer service.I called about bringing my wife's car in to have her tire patched & the guy I spoke with said to bring it in (4:30pm). I told him that I was leaving work and heading home to get my wife's car, then heading to their shop. I arrived at 5:35pm & the lady at the register told me that I was too late, they don't take customers after 5pm. I asked if there was any way they could make an exception since the person I spoke with forgot to mention any time restrictions.I was told there was nothing they could do for me and to come back tomorrow.I am very disappointed that they wasted my time and gas money.I've had good experiences at "Big O Tires" in the past. That being said, do yourself a favor and go to a different location. The employees at the Concord Big O do not care about the customers.
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December 2022 by Mauricio Ramirez
On Saturday November I brought my Honda for new tires I had order a day before , they are very messy. They had glue all over my rims. They also did my alignment in my car is turning to the right, so I had to bring it back to the Honda dealer. I don’t want to deal with them anymore.