BoxLunch Concord is an ultimate destination for all things pop culture gifts and must-have merch, with an endless selection of merchandise, collectibles, and accessories. It features items from Disney, Marvel, Harry Potter, anime, Loungefly, Barbie, Lord of the Rings, Pokemon, and Sanrio, including Funko Pop goodies and Squishmallows. Reviews consistently highlight exceptional and amazing service. Staff members are described as sweet, super cool, beyond sweet, kind, patient, and amazing, often going above and beyond to help. They are very engaged with customers, help find specific items, and offer assistance without being asked. Employees will spend significant time helping dig for products and call customer service to resolve complex issues, such as unlocking gift card funds. The store also answers its phone directly, avoiding automated systems. Customers report being very satisfied, having great and super great experiences, and note they are always happy customers who will definitely be returning. The store offers a wide variety of really cute merch, making it a place for superfans and a successful shopping spree.
Seven and Hailey are amazing! Their customer service is top notch. I will definitely keep buying lots of stuff from the Sun Valley Mall location! Give these wonderful ladies a raise!
July 2025
My sister and I had such a great experience here yesterday! Hailey is so sweet and went above and beyond to help me find a funko pop I was looking for! Was very engaged with customers and ensured everyone was finding everything okay. Will definitely be returning! :]
May 2025
WONDERFUL STAFF thank you marie for being such a wonderful help :))
