Costco Tire Center offers a convenient and efficient tire service experience. Customers appreciate the easy online appointment scheduling and quick turnaround times. Many have reported that the staff, including service advisors, are professional, kind, and helpful. For instance, one customer received great assistance from a staff member who helped jumpstart their car. While the center is often busy and may lack a personal touch in communication, the focus on getting customers in and out is valued by many. Some customers have experienced challenges with repairs, particularly with flat tires, and noted that availability can be an issue. However, overall experiences are positive, with staff members going above and beyond to provide support and assistance, including locating warranty information and offering great deals on replacements. Many customers express satisfaction with their service and look forward to returning for future needs.
Worst service I have ever seen. I have been in the service business for 55 years. Owned automobile shops my whole life. Management needs to come forward and contact there customers.
April 2024
This is the third time I've come here for tires. This place is INSANELY slow. The time estimates have been off by at least an hour every time. America's tire is more expensive, but they get your vehicle in and out in no time. The tire center employees have zero hustle. It's pretty off-brand for Costco.
December 2023
Christian was my service advisorand the experience that I had at this costco tire center was great! They were very kind, quick and professional. Looking forward to doing business with Concord Costco tire center again.
