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December 2023 by A Dhar
Overall, this experience was very easy and convenient. I bought 4 tires and scheduled my appointment online. I walked up to the counter, checked in, and handed over my keys. After about an hour and a half (during which I got all my shopping done), I received a call and my car was ready. I picked up my key on the way out. The staff was professional and efficient.
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December 2023 by Sead Osmancevic
Christian was my service advisorand the experience that I had at this costco tire center was great! They were very kind, quick and professional. Looking forward to doing business with Concord Costco tire center again.
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November 2023 by Leen
Purchased a full set of nice tires for my car costco online. My tires sat at Costco in Concord for a month, waiting for the installation appointment. Finally get tires installed and within 5 months I have a slow leak. I tried to get it fixed right away, but they had no availability within a week. Had travel plans, came back and they still had no availability outside of my work hours for another two weeks. TO FIX A FLAT TIRE!?!?!? They told me try walk-in after work. Did that about 4 times with no luck. Now it's been 2 months, its holiday season, and I had to take a day off work because it's a 4 hour wait for the walk-ins. That money I saved on tires is now spent in missing wages. Won't be doing this again, I'll pay the extra $100 to another tire shop and not have the headache.
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November 2023 by Aleksey Mikhnov
Fast service and awesome prices. Check them out online first if you ever need a car battery or new tires.
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September 2023 by Brett Strader
Sooooooo slow. They are understaffed and the technicians stand around and chat instead of getting the work done on time.
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July 2023 by Kent M
Horrible service. Found what I wanted online, then called to see if they had them in stock. Took 5 calls and almost 3 hours before I was able to talk to somebody on the phone. Told me, not in stock, but ordering from them (rather than online) much faster if in other local stores. Asked to check and told available, but couldn't pay or order over the phone; had to go in. Drove in, very slow line, then informed me that now only 2 available; need to order online. Asked if they could order and told that I had to do so. Drove home, went online and discovered that had become "temporarily out of stock" while I wasted time at the store. 2 days later, May26, became available online and I ordered and paid. Told should be in Jun 12. Heard nothing. June13 checked online and saw they were delivered to the store on June 5. June 14 tried to call and every time rolled over to opening message. Finally called the main Costco desk and the guy told me that he had a paper list of people trying to call the tire center. He could add my name and number to the list and walk it over. 2 hours later they called. I asked why nobody had informed me that the tires had been there for 9 days. He said that they "should" have informed; like talking to Gomer Pyle. I asked when I could finally get them on my car and was told that the next available appointment was June 23. Said that if I walked in, "might" be out by their 8:30 closing. If I came well before 8AM, I "might" be first in the line when the y opened at 8:30 and "might be out by 1PM.I drove to the store and cancelled. Called America's Tire who answered on the second ring. They ordered the tires which arrived 2 days later and gave me an appointment for the next day. Oh yes, about $107 cheaper than Costco.
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June 2023 by Maritza Ayala
FOR SECOND TIME THEY'RE NOT HAVE WHAT I NEED AND SCHEDULE FOR THE NEXT TWO WEEKS SERVICE????NOT GOOD AT ALL BUT SEEING IF THE NEXT COSTCO WILL BE ABLE TO HELP ME TOMORROW SATURDAY MORNINGS OR SO???
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May 2023 by Heidi Rose
Yesterday I purchased 4 new tires. Today, one tire had a slowLeak. When I called, they said next appointment in 8 days orSpend 2-10 hours as a walk in? What? It was your mistake …..not mine? Any savings realized you PAY in the hassle and they do not stand behind their service. Go elsewhere!
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May 2023 by Heidi R.
Got 4 new tires yesterday - all were up at 35 PSI. When I woke up this morning - black rear tire at 7 PSI? Faulty tire. Poor workmanship.
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April 2023 by Nathan W
Do NOT let them touch your car!!!If they damage your lugnut like breaking it ( it happened to me twice), they will not admit it, and you end up paying for it.Even though you are standing watching them work from the beginning, they won't say anything like "sir, you are missing a lugnut" before removing the wheel but after taking the car out and blaming it on you.They are LIARS and DISHONEST.AVOID THIS TIRE PLACE !!!!!
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March 2023 by Jesse K
Not very efficient in the tire department. Shouldn't take 10 minutes and 3 workers to handle a core charge refund.
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February 2023 by Amy S.
John in the tire center was super helpful about 8 months back when I needed a new tire on my car. I had purchased tires not long before that, but one of them incurred some damage on our nicely, resulting in an irreparable leak. John was able to look up my tires and any warranty info on them and got me a great deal on the new replacement tire. I'm always happy with the service here and with their staff and the speed of service as well.
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February 2023 by Tommy S.
Great value . $11 to fix a flat that americas tire across the street said it had to be replaced and refused to fix. The only issue with Costco tire is if you do not have an appointment like I didn't, then count on leaving the car with them all day. I dropped off at 9am and was ready at 7pm. If the car was ready within the 4 hours they estimated, I would definitely give 5 stars.
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January 2023 by Sean Naghavi
I just want to give a special thanks to George, he was very patient and polite with me today while I was angry about the tires that I purchased 10 days ago and didn’t arrive on time. He also tried his best to find four tires and replace them for me.
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December 2022 by Rezwanul Azim
Helpful associates and fast service but hard to get appointments.