Hertz Car Rental - Concord - Monument Blvd HLE

Car Rental
Hours: Hertz Car Rental - Concord - Monument Blvd provides a variety of vehicles, including luxury, sports cars, SUVs, EVs, vans, and trucks. Customers can book online or through the free Hertz app. The location is small but offers a good experience for those needing a rental car. Many reviewers highlight the friendly and pleasant staff, with some mentioning that the staff are thorough in explaining rental details and providing good customer service. One customer shared that the staff were very kind and professional when assisting with a car rental needed during a vehicle recall, even giving a ride back to the dealership. Another praised the manager for providing a better car than initially reserved and expressed a desire to return. However, some reviews mention issues with customer service. One customer recounted a problematic experience where an elderly woman faced unexpected charges due to higher insurance costs at the location, despite having a reservation with a specific price through Priceline. The staff initially refused to reverse the extra charge and were rude during a phone call, which was upsetting. Fortunately, the branch manager later resolved the issue politely and satisfactorily. Overall, the location is appreciated for its friendly service and good vehicles, with some concerns about billing and customer service that were ultimately addressed by management. Customers value the staff's professionalism and the quality of the cars, making it a generally positive place to rent a vehicle.

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1. Concord, California