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10AM - 8PM
1100 Concord Ave Bldg B, Concord
Mattress Stores
“We are very happy with our purchase. From the time we entered the store we were treated with utmost personal courtesy and honest information.by DanielJames..This store is worth a visit.”
“Friendly, informative, good prices. Delivery crew was spectacular, even helped me rearrange the living room when they dropped off the sectional we ordered. Only reason I'm not giving 5 stars is they can be hard to reach on the phone if you need to speak to someone.”
“Bought a bed, ottoman, and couch. Good experience and lowest prices I saw. until the ottoman never showed. And the location handled it poorly always putting me off until the owner got in, and he was never in. Called 4 times and showed up in person. Yet I’m
Still ottoman-less and refund-less.
Update: ottoman received along with a $100 store card after 2nd delivery attempt.
Previous rating was 2 changing to 4.”
“Love this place! Great selection of quality furniture! Lots of options to make your house a home! In addition to a great store, they have A+ customer service! Julio was AMAZING and provides TOP NOTCH assistance! So glad we were able to work with him. We love our furniture and are repeat customers; our stuff from 10 years ago still looks FANTASTIC!”
“Was worried about hard sales pitch when entering a mattress/bed store but was pleasantly surprised by the staff here. They were informative & attentive without hovering while we looked around. Let us take the time & ask questions to figure out what we really wanted and needed. We went in with an idea of what we wanted and actually learned what would be a better fit for us! Highly recommend Sleep Number @ The Veranda.”
“My wife and I recently visited Ashley in Concord, CA a couple of days ago with no intention of purchasing anything-just browsing. We were greeted by Steve, who did a fantastic job of explaining the store layout, products and services without the pushy sales guy tactics often seen elsewhere. After some browsing, we stumbled upon the Isanti dining room set and knew it was perfect for our home. Steve made the entire process enjoyable and simple, solidifying us as Ashley customers for life. If you plan a visit, be sure to track him down!”
11AM - 7:30PM
1680 Willow Pass Rd suite A, Concord
Mattress Stores
“Thank you sam for helping me finding what i was looking for
Great furniture and amazing service! Sam was very helpful and friendly. Highly recommend this place!”
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“Mike (supervisor) demonstrated superb customer service skills.
I had issues with shipment on a box frame that I ordered online. I called the Concord Ave location and asked if he was able to assist me with tracking my order.
He not only provided multiple options to resolve my concern, but he also acknowledged my situation and showed empathy. Mike was attentive and ensured all my concerns were addressed to have my bed set before the holidays. Mike truly took his time to hear me out and ensured I understood the entire process. I never once felt rushed with him and assured me that everything will be ok.
In addition, Mike always “kept the door open” with me by telling me not hesitate to reach out if there are additional things I need. He felt warm, personable and approachable.
As someone with years of retail experience, Mike hit the nail on the coffin with his customer service and social skills. Thanks Mike!”