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January 2024 by Daniel Vazquez
They don't respect the schedule
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December 2023 by Shahi M.
Store hours are listed and closing time is 7:30, but they are closed at 7:15!
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November 2022 by Antonio Adikarta
i been with metro for morver e than 10 years. i asked over the phone. for Samsung phone. the guy answer we can't tell you over the phone, you have to come to the store. i ask why? we have to ask you security questions. what a joke ? i asked again you have samsung phone? he said "NO" . what the point to come to the store if you dont have a phone i want. learned customer service first how to talk to people before get a job
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August 2022 by Sunny Day
They like to speak in spanish when they looked at me and assumed I didn't speak spanish when I returned phone case that phone stand Did Not work when phone was in it. Guess what? Took 3 years spanish in high school. Extremely unprofessional. I'm done with this location.
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August 2022 by Mustafa Maden
I came to the concord pcs metro many times, it was not helpful at all, she (let da)said to call customer service constantly. I called and he went and just sat there. I do not recommend this place to anyone. Everything ends when it's sold.
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September 2021 by Stephanie Bhullar
I went here to buy a phone & was treated like a homeless i wasnt welcome at All ... these broads doesn't have any patients for the customers unless you're hispanic that's not ok business is business not matter what race you are these kind of females are the reason why the World is in Critical Condition !Just missed out on $ 200 or maybe$300 dollars for being bias Thank you very much!
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February 2021 by el descompositor
(Translated by Google) Very helpful Ada. (The staff)(Original)Muy servicial Ada. (El personal)
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November 2020 by Cangini
These guys don't even pick up the phone to assist customers during regular working hours
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November 2020 by abb1500
Just Not a good experience. Didn't feel welcomed.
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May 2019 by Chris B.
This metro by tmobile store is by far the best one in the bay. They have great customer service and very friendly. Ment took care of my phone needs very quickly and took my frustration to a smile in minutes. He went the extra mile to make me happy and deserves 5 stars.
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May 2019 by Kristen H.
I have always had good luck at the store. The employees of always been very kind and have help me set up things on my phone and/or taught me how to do something spur of the moment.
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May 2019 by Elaine L.
Do not go to monument store !!!! Worst service and disrespectful staff been a customer for 15 years and they are not worth it . Refused a return That said YOU MAY RETURN IF NOT HAPPY WITH PHONE . Worst customer service EVER!!!!!!!'
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February 2019 by Alex N.
I finally switched back from Samsung to IPhone but it took me a while since I had really gotten used to my Samsung but I had to cut the cord with Samsung. Leyda was awesome! She made the dreadful transition vey smooth and painless! Thank you Leyda!
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November 2018 by Diana V.
***DO NOT CONFUSE this MetroPCS location at 1701 Monument Blvd. with the other MetroPCS location at 1701 Willow Pass Road because they both have the same street number! Bring your business here! : ) I really value when I receive genuine customer service from a business, especially when an employee goes out of their way to be helpful. That's exactly how I liked to treat customers when I worked in retail, so I really appreciate the effort : ) The great customer service began on the telephone when I called up to find out if they carry peripherals that would be compatible with my nephew's MetroPCS phone. I had called two other MetroPCS stores, and no one had answered. (I like to call ahead to find out if items are in stock before I spend time driving to a retail location). Calling a third location, a very polite female employee answered the phone -- and answered all of my questions -- so nicely in fact, that I knew that the customer service in person would be just as good. That's why I actually drove out of my way to go to this store a few days later. The store is located in the Albertson's Shopping Center (across the street from the Four Corners Shopping Center) on the far end of the center next to Hello Pho and Subway, right across the street from McDonald's. It's a small storefront, but they have all of their phones on display, accessories behind glass and behind the cash wrap, and two associates behind the counter. When I came in, I spoke with Leyda, whom I believe might have been the same employee on the phone. I was right; in-person customer service was great! Leyda went out of her way to check the peripheral that I needed -- a USB battery pack -- on my nephew's phone, her phone, and on my phone to make sure that it worked. After troubleshooting, it turned out that the pack that I had wasn't fully charged. Doh! : " ) *Three things:*Â (1) It was really nice that she had an Android phone and that she took the initiative to use it to test the battery pack (2) She did not laugh, like most people do, when she saw my old phone, and simply had me test on it (3) Rather than pushing a sale, she offered to give us a good deal when we returned if the battery pack that I had still didn't charge and she pointed out the 4 color options and styles available Respect. I saw her treat other customers who had just come in with the same courtesy, as did her male co-worker, who assisted Spanish speaking customers who came in. *Note: Se habla espaí±ol aquí : )
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April 2018 by Ted H.
The best metro store in the bay area hands down. They also repair phones which is clutch. Thanks to Ment the manager who is the Man!
