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January 2024 by Albert I.
I've been with Patelco Credit Union for 30 years. I worked at the telephone company and my co-workers told me about them. We have all of our accounts with Patelco. The helpful staff has always given good advice. Our mortgage is cheap, the interest paid on our savings and CD's is much better than any bank. All of the people there, the tellers, financial advisors, and management are friendly and helpful. We thank Tammy, the branch manager, she is very knowledgeable.
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December 2023 by Kevin Quijada
I was live a really bad experience Thursday 22, 2023 yesterday the 2 people on the front was really rude with me and I think it’s because I had a work shirt and I was dirty because I work in a restaurant the only person who was nice it’s the security he is really nice don’t open accounts there because they are rude go to other Patelco place .
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November 2023 by Kevin G.
Just a horrible bank...... I will be checking out of that bank this month Dont open anything with them ...trust me
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October 2023 by Jenny Atwood
I've never experience such difficulty in getting basic banking needs completed. We swapped our joint checking from Patelco to Umpqua which has never given me problems. They're on POINT! Unfortunately, I have a car loan that I'm just finishing up and the process to cancel the ACH (why is it not just falling off when balance is $0?!) is beyond me... so confusing. The people are nice to talk to, but the processes are just SO in need of improvement. Go learn from Lean Six Sigma practices, guys. Seriously!
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October 2023 by Jenny Hamrick
I've never experience such difficulty in getting basic banking needs completed. We swapped our joint checking from Patelco to Umpqua which has never given me problems. They're on POINT! Unfortunately, I have a car loan that I'm just finishing up and the process to cancel the ACH (why is it not just falling off when balance is $0?!) is beyond me... so confusing. The people are nice to talk to, but the processes are just SO in need of improvement. Go learn from Lean Six Sigma practices, guys. Seriously!
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July 2023 by apolloobserved
Where do I start with the praises of Patelco? This branch is awesome. I have been with this branch for 22 yrs. Helpful, professional, nice staff and management. They go out of their way to help. To the people with parking issues-do you see the LARGE parking structure right next to the branch? DUH. Opening accounts 30 minutes before closing? Really? Have you ever worked in banking? I have. They have processes they need to follow. The world does not revolve around you-don't you understand Karen? To the branch staff it's Kris =) You are Rock stars!
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July 2023 by Julia Franzen
OMG such wonderful service. Shout out to Unyque. She’s always a helpful and kind teller. Never judges me on my bank account history.
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July 2023 by Michelle H.
5 stars. Always friendly. Always offer lollipops to my kids. Trust the people of patelco
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July 2023 by jeffrey r.
Service is ok Open until 6pm weeknites Clean professional Free checking ATMs out of wind and rain, accessible 7X24
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June 2023 by Bay Native
hold times are always 30mins or more
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May 2023 by Aaron Allen
Better experience than dealing with a traditional big bank. Employees are always helpful, accomodating, and nice.
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April 2023 by Amanda Z.
I have been with Patelco since 1994 and closed my account yesterday. Over the years I've had a few experiences where staff has made a mistake that put me in an uncomfortable position. One example is when someone made a second checking account for me when I got a credit card, and rather than close that account when I asked, she told me I had to keep a balance in both accounts! I wanted to close my account then but I couldn't afford to at the time.Last week I applied for a $1000 "ScoreUp" credit builder loan. I was approved online and didn't hear from anyone for a few days. I called and asked for information and was told my case had been assigned but I hadn't heard anything about a payout. Then I went into the branch and was told the same thing, it was assigned and they couldn't do a payout there. I called again on another day and someone told me the "ScoreUp" loan doesn't actually pay out. It's a savings account you pay 8% interest on to help you build credit, and you can't touch the money in the meantime. I asked if it's like a secured credit card and apparently it's not.All this was in pretty convoluted fine print when I double checked. No one in the branch could explain this to me when I was obviously confused? Or did they just not know? The loan officer assigned to my loan couldn't find the time to reach me? I'm done. I can't afford to get taken advantage of by this "credit union" anymore. This is the most for-profit nonprofit on earth. I opened an account at Pacific Service Credit Union today and they've already streamlined the process of refinancing my auto loan for lower monthly payments and a lower interest rate than Patelco offered.
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December 2022 by Christopher Michael
Can't exchange older $20s for newer $20s for Christmas gifts.. not brand new, just newer than mine.Thanks ?
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November 2022 by Sharron F.
8/25/2019 between 9:30 and 10pm I attempted to deposit $200 into my account. I went to the ATM, put in my card, entered my pin, hit the deposit button, and followed the steps to deposit the $200 cash into my checking account. After I put the money in the slot and watched my two crisp $100 bills go in, I stood there for a long time waiting for the deposit to complete. The longer it took the more nervous I got. Finally an ERROR message came on the screen stating the ATM didn't detect any bills deposited. Edit: 11/21/22 I don't remember how this issue was resolved, but I'm no longer a customer with them so probably not well.
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October 2022 by Betty Y.
I had open a CD with one of the most enthusiastic helpful and friendly Patelco Credit Union members. His name is Yaveth Gomez. He was very patient and very nice and help me open a 18 month CD. He is a dynamic worker and definitely is an asset to Patelco Credit Union. I really like his work ethics. Please give him a gift card for $100 for his great attitude and helpfulness. you go Yaveth!!
