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August 2025 by Sue Reiter
The staff is always moving the line even in busiest times of the year!!! Never had any issues with packages being received on time or treated properly!!!
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July 2025 by Kathleen MacDonagh
Love this UPS store. They are kind and fast.
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June 2025 by teresa mancinelli
The reps are always friendly and efficient. Thx!
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June 2025 by Sean O'Shea
Friendly efficient staff
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April 2025 by Amanda Alexander (Mandy)
Usually don’t spend time writing negative reviews but the staff member working there yesterday tried to upsell me on every step of the shipping process. I had to push back on the type of container needed to ship the item, the size of container, and the shipping speed. The actual cost of what I was trying to do was $24 instead of almost $100 if I listened to her. Make sure you warn your kids so the staff doesn’t take advantage of passivity. Also offended that they thought I looked vulnerable/unintelligent. Bummer to see such unethical business practices from your local shipping store.
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February 2025 by Edge
The line was long when I got there, but it's very fast. They've got the nicest staff, everybody seems to know everyone. Very pleasant.
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February 2025 by mitch free
Got a price quote to ship a 5lb 12 x 12 x 10 box and it was $100! Are you kidding me? Same package shipped from USPS was $22. These guys apparently don't want to ship anything. Tried to buy boxes and the register was down. The extra star is for the employees, who were nice, but $100 to ship a package, are you kidding me?
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January 2025 by Karen Introcaso
Tony at the Concord UPS store on Clayton Rd exceeded my expectations today. I had 3 bags full of clothes and a box of shoes I needed to ship to a colleague who lost everything in the SO Cal fires. Help helped me bring the bags and shoes in and got a huge box to fit everything. I was so grateful for his customer service and empathy. I thought it would have cost me $250 but to my surprise it was only $166. Thank you Tony and UPS Store.
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November 2024 by Kirsten Krause
I brought in a package on Saturday to be mailed that already had a tracking slip printed and affixed. On Tuesday it was still not registered and tracked. I called the office. They answered and put me on hold. I'm still on hold waiting, its been 19 minutes and they have not come back to my call. I can hear them working and talking to customers, but they wont go back to the phone to help me. I wont be using this location anymore.
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July 2024 by Jorge Garcia
The staff in this store are not patient with senior citizens. They do not seem to like seniors asking questions about their mail or packages. They give rude answers that make you feel dumb and stupid.
I’ve been a customer since 1993. The previous owners were more sensitive to the needs seniors. If they do not change their attitude towards seniors then I will file a complaint with the proper authorities. I am a paying customer.
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July 2024 by Nancy Delu
Although the employees were relatively new to the job, a gem of a manager would step in and inform both me and employee of the proper procedure. Over a month or so I have seen this gent keep it up. He's a "First In Last Out" kind of fellow!
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July 2024 by Taiba Arman
This ups store is my go to place for Amazon reruns and other services the hrs are so flexible for busy people ?
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May 2024 by Michael Fink
Very helpful and friendly. And gave me options on shipping.
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March 2024 by Bryan Clegg
I was really satisfied with the participation from the worker and how patient they were with me I was extremely satisfied
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March 2024 by Jared Prato
Good place, quick, open during the hours it says, UPS store.
