The UPS Store in Concord offers expert packing, shipping, printing, and mailbox services, with a very pleasant and nice staff. Customers report being really satisfied and extremely satisfied with the patient and friendly participation from the workers. The service is described as very fast, even when the line is long. Employees show great customer service and empathy, exceeding expectations by helping with packaging ideas and executing them. A gem of a manager is noted for stepping in to inform both customers and employees of the proper procedure. The store provides great customer service, with helpful staff who are kind and friendly, making customers grateful and eager to continue returning.
India was such an incredible help! I came in with 2 huge storage bins needing to ship them across the country. She not only helped me unload them, but also found me the best rates and handled them with genuine care! I am impressed with the customer service I received here. 10/10!!
October 2025
Every employee at our local UPS store makes me feel welcome and valued. They are all friendly, very helpful, knowledgeable, efficient and kind. I always feel valued. The environment is very clean and calm and it is always a pleasurable experience to utilize the services.
August 2025
The staff is always moving the line even in busiest times of the year!!! Never had any issues with packages being received on time or treated properly!!!
