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September 2023 by Gary Crisp
Tim was just awesome in taking care of my every need regarding my stereo system. I am completely satisfied with the choices he helped me select and I am enjoying the incredible quality of my system everyday
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August 2023 by Robert B.
Had my first experience with with whole staff today at PCAV. Hands down best stereo experience I have ever had. Have my new gear home, setup and extremely happy! They have earned a lifelong customer. Thanks to everyone for being so accommodating!
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May 2023 by William B.
In response to Chad S review... there is no set guidebook for how to install an audio system. There are many different ways to go about it. Some are good and some are not so good. Asking another installer to work on a previous installers work is not as simple as you might think it's not like hiring a painter to paint over someone else's work. It's more like asking an Alfa, Romeo customer to work on a Mercedes. Some of these systems can get remarkably complex, and ironically, the simpler they are for the user to use the more complex they typically are on the backend . I have done install work myself not for Pacific Coast, AV, and often I'm doing stuff in St. Moritz where people from all over the world, bring their installers to do their stereo systems there. Similar a lot of people in California bring in their installers from other parts of the United States. It is a complete nightmare to try to work on Crazy system architectures - using some of their own homebrewed solutions, none of which you have access to any of the remote codes, software updates, or know what works or what doesn't work with something else, in the case of Chad , he probably has an older generation Apple TV, and unlike audio gear, the computer industry simply does not support items after a few years. Customers ask for APPLE TV because of the ease of use, but then 5 to 10 years . later Apple no longer supports the product. That means for instance if you have an Apple TV third-generation and you bought it about six years ago, it was near the end of its product cycle so if you can no longer open up, CBS News, and a variety of other apps, because Apple and CBS no longer work together to update it to work with that app in stream It's unrealistic for Chad S. to expect Pacific Coast AV to support a system that's been worked on by other installers, even if they initially installed it. Because they don't have any history of what's been put in there and the second installer might've changed things around so here's what can happen either : A. (Unlikely) They come out nothings really been changed. Things are solved right away, and everyone is happy . Almost never the case. B. Pacific Coast AV comes out charges for the service call ..thinks they can fix it. Spends anywhere from 3 to 6 hours troubleshooting. Maybe it works a little bit but there's still a problem with the work that the other installer did in between maybe he's wrote some funny code for a Crestron or control4 controller or whatever. Pacific Coast AV then leaves thinking everything is all right and then the next time the customer does a software update the whole thing crashes and the customer wants their money back. That's the reality for ANY SHOP working in some other shops work. That's why you stick with one installer - FOREVER for that same system. You do not ever mix installers. On systems or anything integrated. Could you imagine if an Alfa Romeo mechanic worked on your Mercedes and they did a couple patches here and there and then you went back to the Mercedes dealership tried to plug it into the regular Mercedes diagnostics but the alpha guy had written some custom codes somewhere? It would throw weird codes. And things that Mercedes would do that normally would fix it probably just make things worse. Most customers think it's like painting, "can't you just paint over it?" but it's typically nothing like that particularly when you've got to get different products, talking to each other from different manufacturers, there's no set protocol. The people that have the most enjoyment from their A/V systems typically have found one store that they trust, and understands the customer, understands what the customer is trying to achieve, and then does their best to fufill the customer needs. Flitting from one shop to another, mixing gear and installers is a recipe for disaster. Pacific Coast AV doesn't want to get involved with disasters because it just leaves the customer and the vendor fr
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May 2023 by Rockband Playit
Great company, great service, family run business by people who know their stuff. If you want custom home theatre, this is the place.
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February 2023 by Chad S.
I was a client of Pacific Coast Audio. I was happy with the install they provided of a new home theater system in 2019 sans the employees sitting around when I came home when they should have been working given I was charged an hourly rate, was slightly annoying then, but based on my phone call from the same employee today, felt i needed to mention it. But from a customer stratification stand point, they are not the best. I had chosen to have another vendor install a TV on a separate occasion. Since then the apple TV that is powering this not working and it was installed behind the tv in the wall (a frame tv set up). Well this vendor is either no longer or not wanting to come out. So I tried to ask Pacific Coast to come out. Instead of a how I can help, they felt its good business to give me a hard time for why I didnt call them, as they are telling me they are so busy. When I asked if they would come out. Adam tells me their policy is not to work on other installers work. That they only design new systems. I told them i would sign an agreement that would not hold them liable, but that was not good enough. So i am told that since other customers have given them a bad taste, that I will also do the same. That is frustrating to say the least, as I am not those people. So please know that if you want help, they will install a new system, but they wont go the extra mile to help out an existing customer who is willing and able to pay them for the service.
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December 2022 by Michael P.
Super helpful staff. A great experience, and I will return for my McIntosh equipment later.
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October 2022 by Jonathan B.
I have been shopping at PC Audio & Video for about 27 years. I first came to the shop, when looking to create the best home theater I could afford. I was going to save money on a processor, since it seemed like speakers were much more important. Tim, the owner then and still owner now, was quick to educate me on the importance of processing in a home theater set up. He treated me well at the time and has always given me reason to come back for the same reason: quality and honesty. I have such a long history, that I'm biased. I like other shops, but this one I will never stop looking to first on my road to better sound and entertainment. Location: it may seem hard to get into the store, being right on very busy Pacific Coast Highway, but I'm in a wheelchair and have no problems with parking. There is a parking lot behind the shop nearby.
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May 2022 by jerry hood
Just completed a purchase of a power amp from this company. Tim Miner, President made a special effort to visit my home on two occasions to diagnose the failure of my old equipment and install another unit to restore my home audio system to its original condition. Not only was the charge very reasonable he gave me tips to enhance its overall performance. I'd have to say the service was over and above my expectations.
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May 2022 by jenny s.
Adam Olesen was incredible. I came in to the store, he advised me on speaker stands for my set-up. When I got home and called him after store hours because I had trouble hooking up my system that is old and he didn't sell me, he helped walk me through it anyway. Tim, the owner is also amazing. When I originally called after hourse to inquire if they had the speaker stands, he was very informative and helpful. He picked up his phone while driving to a graduation in AZ. They are true professionals and I will from now on only buy from them and recommend that you do too.
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May 2022 by Hannah S.
This place is such a breeze to work with. I called with a few questions about my turntable and Tim was able to Facetime me and solve the issue. He was super knowledgeable and offered amazing advice/solutions. I will always go back here with any more issues or questions!
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March 2022 by Steve E
I recommend Tim from Pacific Coast Audio Visual located in Corona Del Mar. Tim managed our installation of an extensive AV system for home remodel 10 years ago and everything is still working great. He is a nice and knowledgeable guy too! During the pandemic, Tim personally came over and dropped off a cable that we broke by mistake. He was great!
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February 2022 by Jeff M.
Pacific Coast Audio Video designed and installed a 5.2.4 system in my family room and a 5.1 system in our loft, plus in-ceiling and in-wall speakers in our kitchen and dining room, all integrated and controlled by a Savant system. They were highly knowledgeable, responsive to budgetary constraints, and patient while I auditioned equipment. The install was very clean and the sonic performance and immersive realism is breathtaking. They have been responsive and great to work with. Very highly recommended.
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November 2021 by Rod F.
These guys are clowns. Called them for a job located directly behind their shop. They told me the job isn't big enough and refused to even quote the job. Take your business to someone who actually appreciated your business.
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August 2021 by Michelle K.
Tim and his team are outstanding! Truly know the business inside and out and do everything in their power to educate you and deliver the best sound experience! We needed some help with our record player and I'm so glad I called Pacific Coast A/V - their team is fantastic! Incredibly personable and aim to help. We will definitely return!
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July 2021 by A.J. W.
Tim is the best. So knowledgeable and exquisite ears.. Looking forward to him helping me to keep my audio hi-fi relevant.
