8AM - 5PM
555 Francisco Blvd E, San Rafael
Carpets
“Through the years I’ve bought floors and carpets from City Carpet, and I give them the highest recommendation. It’s a family operation (with canines) and everyone is congenial and helpful. Recently I wanted inexpensive floor to replace carpets in our closets, and they found open boxes, and the cost with installation was very affordable. Additionally, their installers, who have been there for numerous years are craftsman- did a fabulous job.”
“We hired Floortex to replace our hardwood floor in a SF condo upon recommendation of our GC.
We were very pleased with Michael Bates and Floortex, and would hire them again. Their pricing was fair, their quality was high, and their service was excellent. They had a wide range of excellent materials to choose from.
Floortex was able to deliver level, even, smooth, beautiful floors when a prior contractor before them failed to do that. Floortex was trustworthy and straightforward to deal with.”
“Fast, fairly priced, and did a great job. They also seem to use their own installation team, so they have more control over scheduling and quality.
Story time: My previous tenants destroyed the carpet, something I discovered after they moved out :(
That left me in a pickle - I had less than two weeks before the new tenant moved in. I showed up to their store on a Tuesday evening, and met Jim, and told him of my issue. He had whole thing done in 4 days!
Timeline:
* Tuesday evening - went to the store, met Jim, told him I needed carpets ASAP.
* Wednesday morning - Jim himself came by to visit and take measurements
* Wednesday afternoon - Jim texted me some pictures of their carpets they had in stock and emailed estimates.
* Wednesday evening - I picked one of the in stock carpets and paid the deposit (50%).
* Thursday - I gave a key to the unit to Jim. Jim committed to having carpets done early the following week.
* Friday - Jim said a slot opened up on his installers schedule sooner, and he had them replace the carpets that day.
Also they were actually cheaper than another quote I got, and roughly in line with Home Depot. I had used Home Depot once before and I was not a fan of their installation quality (or honestly their scheduling), so was looking for someone else. These carpet contractors guys though did a great job - clean edges and great fit. Attaching some photos of their work they did.”
“Excellent service here from Luke, huge selection, and they are able to give you little sample swatches. Luke was very helpful pricing out 5 different carpets for me, even giving me a choice of bindings. Great, great customer service.”
“After years of waiting, My husband and I were finally ready to get rid of the old carpet that covered 90% of our house. We went to several places to price out our options, since this was such a large project.
David helped us select the perfect type of flooring for our lifestyle and helped us pick the best color for our home. He was friendly, knowledgable, and truly cared.
Then, when David said he had assigned his best installation crew, I cynically believed he probably said that to everyone. However, he wasn't lying! The team was fast, friendly, and meticulous. They finished a day early and put extra attention to a tricky spot around the fireplace.
We love the flooring. Thank you, David for your advice in selecting it and for gifting us with such skills installers. When it’s time to do the rest of the house, we WILL be back in your store.”
“My entire experience—from selecting the flooring to the completed install—was terrific thanks to the patience and professionalism of Glenda Hurley in the Santa Rosa store!!! She made the project fun while we worked together as a team to keep it moving forward. I couldn’t be happier or say enough good things about my beautiful flooring and the job the very skilled Floortex Design crew did. Thank you to everyone!”