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“Amazing and friendly service. Came in for my 1-9 appointment and that was completed in max 5 minutes. Adorable guard kitty was an added bonus! Would definitely use them again in the future ?”
“I went into Pak Mail today in San Rafael and was entirely impressed with the staff person who helped me (Alex). The place has a friendly vibe as well. 5 Stars Plus!”
“I have been using IO's services in San Francisco for over five years now, and have found their operation to be thoroughly professional and easy to work with. Believe their rates are excellent value, to boot.”
“This is a great service. It's run by a nice guy with a British accent.He is very thorough and he knows his business. I would recommend this business if you need a mailbox or a mailing address.It's under $20 a month (I forgot the right amount. Either $14 or $16 a month). I've used this service for about 15 years and I've never had a missing package or any other issues.”
“Needed to drop off something for USPS priority mail. Front desk was friendly and helpful. They provided the envelope, a tracking number, and tape for the shipping label I had printed out. Thank you!”
“Atem and Arjun are so sweet and helpful! My husband and I used their shipping service to move out of state and the process was super quick and easy. Their customer service is on point and it makes me so happy to support their business. Stop by if you are in the neighborhood :)”
“The new ownership couple Team at the Postal Palace is outstanding! Very pleasant to work with, highly efficient and very reasonable. They can take care of all your packing needs, from extra large to small,”
“approximately a month ago, I was having trouble obtaining standard supplies from ups stores in the bay area, corporate directed me to this store here, there were two guys there , David and Clinton, and although didn't have to, went above and beyond assisting me with obtaining the materials I needed, I.e. boxes, and label sleeves that nobody on the other side of the bay would go out there way to provide. I drove all the way from alameda to mill valley and these guys had the materials waiting for me. very friendly and very helpful, enough to impress me to write this review. thank you very much for your assistance fellas , big thumbs up and appreciation. Bobby”
“Quick, fast, and easy to make a return.
However, the address listed makes it hard to find, but it's hidden away at the Terrace Level of the hotel.”
“This is a cute contract post office & gift shop. I can't imagine saying, "a cute post office." But, here we are. The shop is crisp and beautiful; filled with high-end Marin souvenirs I was walking past when I spotted the Mariage Frères tea. I was excited to try a new variety and asked the owner for a recommendation. He gave me some options and let me take them outside to smell them. They were all lovely and I went home with a new canister. If you're in search of Marin swag, this is a good place to look.”
“Extremely good service. I've been here maybe six times and they have been very helpful. Today I was told I could ship my package for a lower cost using a different method. How many places do that? This is my go to shipping place. Thanks”
“UPS store near the Fairfax Post Office. Service is always prompt and polite. They do UPS shipping, print services, and they have a small selection of shipping supplies for purchase.”
“I am delighted with the service provided by Jerry and Cid at 1410 store, where I get my mail and have printing and binding done. They are ultra-courteous and helpful. Jerry did a rush job for me recently which was above and beyond the call of duty.”
“I was visiting San Francisco and had to send my tax returns. They quickly registered me and packed up all three packages with my documents. I asked to go with the cheapest mailing option, which was $30 for the shipping plus the envelopes.”
“Family run store that consistently goes above and beyond for their customers! This particular store is trustworthy as they offer conversations, festivity, and familiarity. They are fair and transparent. Ask them anything, and they will provide knowledge and explanation. They work hard and well as a team. I wouldnt go to any other UPS store.”
“I had a mailbox here for about 5 years and they handled all my shipping needs while I lived in Sausalito. Never once did I have an issue. The staff was always friendly and helpful.”
“Great service with Livescan fingerprints. Gentleman that was working that day was very kind and helpful. Efficient but not rushed. Store looked clean and well maintained!”
“Peppina helps with EVERYTHING. She always keeps our packages and mail safe and sound and gets them to us/to the recipient on time and without any issue. We are so thankful for Post Box!!! Highly recommend”
“Evan is incredible! I had to get my fingerprints taken at a self serve kiosk in the store. I was having so much trouble getting good prints. After spending an hour and only getting 3 fingers done, Evan came over to help me. In 15 minutes we had the other 7 done. I couldn't have done it without him. Amazing customer service, above and beyond--thank you Evan!!”
“Choosing Lisa and Traveller’s Mailbag is the smartest professional decision I’ve made. I’ve recommended her services to several friends and neighbors. Many Sausalito residents travel for work and pleasure and it is comforting to know that packages and mail are delivered and held safely. Lisa Browne is kind, efficient and intuitive. She knows when to call me when important or timely items arrive. She knows, for example, to forward my ballot, DMV registration, and invitations that arrive during the weeks that am temporarily living away from Sausalito, and keeps other deliveries safe until I return. Highly recommend.”
“Very convenient location to ship via any carrier, get mailing supplies, print passport photos, and even transfer photos from a CD to a USB stick. Always kind customer service. This is a great place to have nearby.”
“Warning you will need to go through security on the south side (if you come from the north, they’ll make you walk around outside). It’s located in the basement. Another warning is that there is no signal (or Wi-Fi) bc it’s in the basement, so if you need a QR code, take a screenshot of it beforehand.Celipe (I may have gotten the name kind of wrong, but he’s an older gentleman), was very friendly and helpful. There was no wait either! I was in and out in minutes!”
“Like most post offices, they're understaffed, but if you go in the off times it's usually quick. Very conveniently located and the staff couldn't be nicer and more personable.”
“The manager has been exceptionally helpful and courteous throughout. He always said, ‘No rush, just take your time,’ which made the experience feel relaxed and respectful. Truly professional and considerate.”
“I have always had great customer service experiences at this store. Always polite and always helpful with my mostly Amazon returns! Customers these days are impatient and in a hurry and not always nice to deal with. ? Shout out to Bon Air UPS!”
“All I know is the UPS Store has all my shipping needs, printing needs, conference prep material like banners, business cards, material, as well as a mailbox for receivables for my business. How is this not 5 stars?”
“I had a ton to do and David and Matt were both awesome. I had to print things, make scans, copies, notarizations, mails things internationally. They were more helpful than any UPS store I’ve ever been to. Really good customer service. I even gave a tip because they saved me so much time :)”
“I had a return (Rent the Runway) for Saturday. They are supposed to open at 9 a.m. I panicked because I needed to be in Sonoma before 10:30 a.m. They finally opened at 9:20 a.m. I was thankful and hope the young man opening had a good day. You never know what the other person is dealing with that may have created the late start to their day.”
“I have been a mailbox customer for years and have always been treated kindly. Whenever I need something shipped or had a return to do, service was quick & efficient!”
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“Hands down the BEST UPS Store I’ve ever been to — and it’s all because of the incredible team working there. There are about 4 or 5 guys who run the place, and every single one of them is absolutely AMAZING. They’re fast, efficient, super friendly, and go above and beyond to help every customer.
Whether I’m dropping off a simple return or need help with packing, printing, or shipping, they always greet me with a smile and handle everything like pros. You can tell they actually care and take pride in their work, which is so rare these days.
The energy in this store is positive and upbeat every time I walk in. They make errands feel easy (even enjoyable), and that’s saying a lot. Huge shoutout to the whole team — y’all make this store a 10/10 experience every single time!
Highly recommend this location. If you're lucky enough to have this as your local UPS, you’re in good hands.”