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“The people there were attentive without feeling like one was monitoring you. Before leaving because I couldn't find what I was looking for I was stopped by a staff and he genuinely asked if I found everything I was looking for. My response was no and I went into detail what I was looking for. Afterward, he told me a relatable story and helped me find what I was looking for and it was much, much cheaper than buying it through Amazon. Rex, you are awesome and I greatly appreciate the relevant story and your assistance.”
“I was dealing with a small job but challenging color matching project, and after numerous trips to no less than 3 paint stores, I finally resolved the problem with help from Shan Damani at Dunn Edwards in San Rafael. He went above and beyond to get me the perfect color and since we discovered we were almost neighbors, he even delivered my gallon of paint to me. Service like this is rare these days. Rarely do I post reviews, but I had to say something about this store and their awesome manager, Shan.”
“Again this this company am always happy to get materials for painting jobs with them,, paints are easy to work with then some other brands and a bit more affordable prices with account.”
“Needed some applewood pellets for my smoker. I called, they told me they stored the pellets away for the season but happy to check to see if they had the applewood. They did and brought up a bag from storage and had it at the counter for me when I came to pick it up. Needed it because I'm making homemade bacon”
“While I always enjoy going into Cole Hardware, Kevin really exceeded my expectations earlier this week. I had a major issue with paint spilling into my car and he was patient and kind - recommended the best products for me and helped me when I was in dire need. No more suburb hardware stores for me - it's Cole Hardware on Polk every time. Thanks Kevin - you're the best!”
“This was THE BEST customer service today I've had in ALL the Ace hardware stores in Marin! I've lived in Marin for 23 years & have been to every Ace Hardware store in the County - and this was THE BEST customer service I've had in recent memory! Willy was great - I received outstanding service today! I called in advance to ask if someone could please help me with 2 repairs, reached him on the phone, and met him with my projects. I had 2 hoses that burst and needed repaired, which he did expertly, and then a weedwacker that needed parts and cord, he assembled them all for me, checked everything to make sure it worked properly. It was hardware service as hardware service should be! We come there to find something and fix something much of the time! Willy is friendly, a supervisor there, and although young - he really knows his stuff (learned from his grandpa we spoke of!) he is smart, bright, a good learner, and/or will look to learn up on topics to answer questions if needed. Problems solved today, yay! I spent the whole rest of the day getting everything done that I needed to after those 3 items got fixed and running again! Thank you!”
5:30AM - 5:30PM
770 Second St, San Rafael
Paint Stores
“Spent $700+ on two 5-gallon pails of paint and needed more so I called and could not get them to find the original order despite the fact that I had ordered by phone. Spent another $700+ four days later (am I just old, or is $70/gallon a lot of dough for paint?), same paint, and when I called to get the invoice for the first order, was told it was impossible to find invoice by phone number or name. What the H.”
“Excellent Service, resulting from strong knowledge and actually caring about their customers. Gives them a small town community hardware store feel, with the inventory one would expect in a city. Love this place.”
7:30AM - 5:30PM
1279 Pacific Ave, San Francisco
Paint Stores
“Very well-stocked and reasonably priced hardware store in the heart of Russian Hill. Great especially if in need of something last minute when in the neighbourhood.An excellent go-to for DIY home improvers and contractors alike. Helpful and attentive staff.”
“Sherwin Williams is a few blocks away from my home. I was just happy to go there when we decided to paint the exterior of our house. Everyone there was incredibly helpful. I started with buying a few paint samples. Each one is $10. They are big. About four times as big as the ones at Home Depot. After much discussion with my husband we settled on Sea Salt with Pure White for the trim. The store has everything you might need to paint. They have sales on various types of paint. There is a price point for different grades and types of paint. We were in and out of there often. I enjoyed talking to the staff. The house looks amazing. Thank you Sherwin and!”
“As an employee of the company I love to go to other stores and see how they are doing. The store looked great, was busy but everyone was taken care of because the great staff! And the bathroom was pristine! Always a plus!”
“I love this place. Not only do they do an impeccable job pain matching, the people who work there are super kind. Mariano helped me load a heavy chair into my car! And there's never a long wait.”
“I enjoyed my shopping and advices that I received. Amazed by the lumber section on the back of the store. It’s like a hidden lumber store in the back with shelves and pallets stacked high up with different materials that many different construction companies will need to have.”
“We've been using this family-owned SF hardware store for years. It almost always has what we need. Owners and staff very knowledgeable. Highly recommended.”
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“Jenny, the color consultant at Tamalpais Paint was extremely helpful in picking out the exact colors and finish for freshening up the facade on my historic building in Sausalito. The colors were a perfect match and the semi gloss finish brought new luster to the storefront of an old building. Jenny really knows the nuances of color and I greatly appreciated all her help in getting it right and making the building shine.”