AAA Administrative Office has received positive feedback from customers for its helpful and knowledgeable staff. One reviewer highlighted the exceptional service provided by an employee named Lissette Martinez, who was described as personable, professional, and patient. She made complex decisions easier during a difficult time, offering support that felt like talking to a friend. Another customer praised Tammy at the local AAA Bear Valley Apple Valley office for her outstanding assistance as a travel agent. She answered numerous questions promptly and went above and beyond, prompting multiple visits to arrange travel plans. Customers also appreciated the efforts of AAA representatives in resolving issues, with one noting a staff member who went the extra mile to resolve a long-standing problem after difficulties with other departments. The team’s commitment to service was evident in situations such as arranging a flat bed tow truck. Supervisors like Randy and Gina stayed on the line and coordinated with towing companies to ensure help arrived, despite challenges with third-party providers. Additionally, members expressed hope for a quick merger between Wawanesa Insurance and AAA to prevent disruptions for homeowners, and praised the knowledgeable staff, including Jeff, who explained coverage options clearly and efficiently. Overall, AAA Administrative Office is recognized for its helpful, professional, and caring staff who go out of their way to assist members in various situations, from travel planning to vehicle recovery and insurance inquiries.
I hope that the Wawanesa Insurance Company merger with AAA is completed quickly so that homeowners are not impacted! Does anyone know when this will be completed and Wawanesa's rating be updated?
April 2024
My experiences with AAA have always been good. So much so, I now work for ACE.
February 2024
Fantastic collection of vehicles, signs and history of AAA.
