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April 2023 by Grayson Kneepkens
The folks here were so helpful and welcoming when we came in looking for a new bed. They helped us find what was best for us!
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January 2023 by Donna Ortlepp
Knowledgeable salespeople, no pressure. It's a big purchase so we wanted to get it right. They let us hang out as long as we wanted.,until we ran out of questions. Ha!
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November 2022 by Tactical Seven
Sebastian treated us the way I wish all salespersons would... no pressure, yet attentive, answering all our questions. Too often the pressure is ratcheted up because they want their commission, or you get ignored because the staff is on straight hourly. Imagine walking into a technology store with your friend who is an expert in computers. That's what it was like with Sebastian. We had not a purchased a bed in way too long, so we obviously had a ton of questions regarding foam vs hybrids, platforms, etc. Sebastian answered every one with out any hype or canned pitches. We appreciated that very much! :)
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June 2022 by Huda A.
This review is for the actual mattress I never shopped in this store. I bought the Casper the snow cool , excellent delivery. But the so called firm is marshmallow. Very plush , back pain soar shoulders, it's agony to toss and turn. After 30 day trial I initiated return. But the trick is it will be picked up by a donation company called slumber. You will not get your money until the company attached to pick it. After the initial contact.
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September 2021 by Karen A.
I recently bought a new bed in the Costa Mesa store. I had an awesome sales rep, Zach who helped me. He was so knowledgeable about the different beds. He was patient and helpful. He provided me with excellent customer service and did a terrific job of following up on my order delivery. Within 4 days of purchase, I received all my items and had my bed set-up. The delivery people were great. Professional, on time, and knew exactly what they were doing. I highly recommend a Casper bed and Zach to assist you with your purchase.
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July 2021 by Debra D.
I love the complete and perfect mattress and base my salesperson, Krissy Quimby, at South Coast Plaza recommended. The price could only be matched by the outstanding and personal service Krissy provided. I will never shop anywhere else for my bedding needs. Way to go Casper and Krissy for a great experience!
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July 2021 by William R.
After a whole day of dealing with pushy sales people and their new products we stumbled across casper's store. We purchased the original and are very happy with our new mattress. the employees are fantastic especially shadra (apologies if I spelled it wrong) and the other woman working the day we came in. would recommend this store to anyone searching for a new mattress.
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July 2021 by Robin K.
Great customer service from rep Zachary Kirzner. He is incredibly knowledgeable about the entire line, and super professional. Visit Zach to buy your Casper product. Try the pillows- they're sublime.
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July 2021 by Vance Morton
Great mattress and service. Very happy with our new setup.
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May 2021 by Tony S.
Great attention to detail and extreme patience. Helped me get exactly what I needed for bedding and my living room
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May 2021 by David T.
I visited the Casper store this past Sunday wondering what the mattress shopping experience would be like during the pandemic. I was happy to see that the store is making efforts to keep everyone safe with social distancing and thorough sanitization of the mattresses between each customer use. Many thanks to Briana, who was very helpful throughout the process. As others have mentioned, there was no sales pressure as Briana wanted to make sure that I got the mattress that was right for me. I'm certain that I'll be coming back to Casper when I'm in the market for another mattress.
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May 2021 by Sarah Swift
My fiance and I are in the process of moving, and getting a high quality mattress was a huge priority. I called the store to order a bundle so I could pick it up the day we move in, and September made the entire process extremely enjoyable and made me feel really confident and at ease that I was making the right choice! When I called back a few days later, September remembered me and gave me one of the best customer service experiences I've ever had! It's such a relief that I can check getting a mattress off of my list, and I highly recommend having September help you out when looking for a new mattress as she's the absolute best and her attention to detail is unmatched!
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April 2021 by Lisa M.
When I went in to get myself a new mattress and pillow, we were greeted by September, an incredibly helpful employee. She helped me get a very affordable deal and was extremely patient even when it was nearly time to close the shop. I had a very pleasant experience shopping there.
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April 2021 by Laura M.
Great customer service and love love my new bed. My husband can finally sleep without 6 pillows
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September 2020 by Sarah M.
Shopping for a mattress might seem like no big deal, but it really can be an overwhelming and daunting experience. I've been to many mattress stores in my time and made a point of coming on here just to review Casper. I was so pleased not only with the knowledge of the staff members there, but also their customer service and overall attitude. Without being pushy, they were friendly, kind, and knowledgeable. Able to answer any and all of my questions, gave me some time to make my decision, and helped to process my order with incredibly patience. I believe it was Krissy who helped me out. 1. LOVE the hair. 2. Keep doing what you're doing. We need more people like you in retail! Way to go Krissy and the whole Casper staff!
