Casper - South Coast Plaza offers a unique sleep shopping experience. Visitors can try the brand's award-winning mattresses, pillows, and bedroom furniture in person with the help of knowledgeable Sleep Specialists. The staff, including Rafael, Bianca, and Aaron, are praised for their exceptional customer service and product expertise. Customers can book nap appointments, make same-day purchases, and even have their new mattress delivered the same day. The reviews highlight the smooth sales, delivery, and return processes, as well as the high satisfaction with the Casper products, particularly the Dream and Dream Max mattresses. Overall, Casper - South Coast Plaza provides a personalized and convenient shopping experience for those seeking quality sleep solutions.
Bianca was very helpful in resolving an issue. She helped behind the scenes with customer service and the delivery co to ensure prompt action. She was professional, very positive, great follow through with answers, and determined to make sure my mom was a very happy customer. She went way above & beyond. Great job!
November 2025
Rafael was super nice and well educated with the information with my purchase today. Would definitely recommend.
November 2025
Out attendant Bianca was very knowledgeable and helpful when it came to choosing the right pillows . She even helped bring the products to our car. Thank you Bianca!
