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March 2024 by kevin c.
I bought 7 shirts for my work and when I realized it's too big for me. Lastnite I try to return they said I can't because final sale. Spoke to supervisor Antonio, he said it's on the sign and I check it out and the sign did not say that at all next spoke Veronika another supervisor for men's clothes upstair she said it's on the tag. Point is u have a run around on the return policy. If nobody knows what's right and wrong on return for this isle than training for macys is bad. Worst supervisor Veronika treated like I was dump person and can't read. I will never shop at macys again. Now I know why they closing their stores because of bad customer service.
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March 2024 by H. N.
I took a customer to Macy's today to purchase perfume and worth of 1600 dollars worth but the service from Wanda a Vietnamese lady I have to say bad service. If it was up to me I would have return everything and leave. The way she was talking my friend asking about the money? Just FYI she was carrying more than 20k in cash! Don't judge a book by its cover. I will not be taking my high end clients elsewhere.
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February 2024 by Thanh Tran
At Macy's South Coast Plaza, you can find a lot of different brands from shoes all the way to cosmetics
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February 2024 by Mohammad Nawwar
Excellent Service for Perfume Purchase!The employee name SUHAD who assisted me in purchasing a perfume provided outstanding service. She was knowledgeable, attentive, and went above and beyond to help me find the perfect fragrance. I'm delighted with the experience and give her a well-deserved 5 stars!
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February 2024 by zaid qadan
‘suhad’ in the perfume section she was very helpful and very nice ,
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February 2024 by Ag Ag
I d9nt like regueton music... neither shakira ...
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February 2024 by Hassan N.
Wonderfull customer service , i wasn't planning to buy anything but SUHAD did a really amazing job , she helped me with perfume section and i got the coach package , she was so nice and helpful , very good selection and value Thank you so much
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February 2024 by Waldin Gonzalez
Great customer service by Laj in the women's department, she was the only associate out of 4 that came to her us the others were just standing around just talking..... Ask for help when you go!!
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January 2024 by Blake W.
I needed a suit for an event and went to Macy's to pick one up . I went with a suit by Kenneth Cole. The suit quality was good but the jacket needed to be tailored, so I figured I would use their in-house service. The whole tailor process was so odd. It was like no one knew what was I needed and the tailor seemed annoyed to be helping me . It took about a week to get my suit back and the jacket fit is horrible. I have no idea what happened but the fit looks so awkward. So I'm not going to have the jacket for the event and will just take it somewhere else to see if it can be fixed later. Will definitely skip the in-house tailor next time
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January 2024 by Ed Ruva
Great service friendo workers
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January 2024 by OSCAR ORTIZ
Excellent quality and good discounts
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January 2024 by Robert Miller
Great staff working here. Clean store and easy to find things with wonderful organization. Returns are easy also.
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January 2024 by Deb G
Macys on west coast (South Coast Plaza and Fashion Island) is so so much better than Macys on the East coast (Freehold Mall and Monmouth Mall. I have no idea what happened to the 2 on the east coast but the ones I went to on the west coast are a 10 in comparison. Macys you need to check on those east coast stores.
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January 2024 by Elizabeth Rodriguez
I had a pleasant experience when doing my holiday shopping at the Macy's located in the South Coast Mall. The sales associate at the Estee Lauder stand provided me with great suggestions on products to buy. She applied a small amount of makeup on me so that I could try the makeup and even gave me some samples to take home. Jacqueline was patient and very professional.
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January 2024 by Rick Baker
Southcoast is clean, safe, and organized.