Macy's, a historic department store established in 1858, is known as the Great American Department Store with over 740 stores across the country and an online presence. The Macy's located in Rogue Valley Mall offers a wide selection of top fashion brands such as Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. Customers can find a variety of products including shoes, clothing, housewares, gifts, and furniture in select stores. Shoppers consistently praise the store for its excellent customer service and knowledgeable staff. Many reviews highlight the helpfulness of associates, especially in departments like perfumes, colognes, watches, and beauty. Employees are described as welcoming, friendly, courteous, humble, and patient, often going beyond expectations to assist customers. For example, staff members are recognized for their product knowledge and ability to help find the perfect scent or item. Several customers mention employees who provided outstanding service, making shopping experiences enjoyable and stress-free. The store is also appreciated for its wide variety of options suitable for all types of people, making it a convenient place for holiday shopping or spontaneous purchases. Overall, Macy's in Rogue Valley Mall offers a welcoming environment with attentive staff, a broad range of products, and a reputation for providing memorable customer service.
Great and honest service at the makeup counter courtesy of Kat.
June 2026
First, this location has an incredible selection of clothes. I was impressed by the wide range, the choice in designers, and the layout. On top of that, I had the privilege of working with a woman named Leigh. She made the whole experience joyful, fun, and super fun. Absolutely recommend.
June 2026
Lucio was very helpful. He showed us different shoe designs and patiently helped to get them from the backend stock. His customer focused attitude is greatly appreciated.
