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December 2023 by S D.
If I could give this dealership a 0 star, I would. Extremely disappointed in the process. We live in Las Vegas, saw a car that interested us, did all the necessary pre purchasing details and thought everything would be a simple process. The Manager, Andrew, supposedly had everything ready and prepared. Traveling from another state, we would expect even if it's your off day, you would make yourself available. The inconvenience to travel down in the middle of a work week, and nothing was prepared or ready was more than frustrating. You're dealing with Exceptional A1 credit buyers, except we live in another state, and we felt the least appreciated. No one in business office was open at 5:30p, and only 1 Finance rep available. I've never been treated with the lack of Customer Service purchasing a car in a different state, and I've purchased vehicles in several different states. (Mind you, I'm born and raised in Cali, purchased over 10+ cars during my 27 yrs in Cali). I guess Cali isn't hurting for car sales. I guess this dealership doesn't care about selling vehicles to out of state buyers. This dealership can certainly use some major customer service training. The car wasn't cleaned and as prepared as it should have been when you basically had this deal wrapped up on a silver platter with 24 hrs+ notice. Ticked me off that they ran our credit twice because they were unorganized about the initial credit report, and I had to provide them their own reference ID that credit app confirmation email that it was already pulled and approved. Nevertheless, they ran it again to further show their incompetence and lack thereof attention to details. Wait, I'm sorry, there was no details left from the original Manager we discussed all the details with he left for other rep to assist in his day off absence. Regarding the details of the vehicle, False advertisement listed on their internet link. Listed the vehicle with all the accessories and the price. I get a phone call that there is an additional markup which is not listed on their website for the accessories that were mentioned. I'm sorry, why would I pay for the markups on a Used Vehicle? Everything should have listed with the correct price. If your car with everything mentioned on your page is $19995. Not additional markup $2490. Misleading information should have been my initial red Flag not to waste my time driving down and dealing with this dealership. Currently, I still have not received a call apologizing for all the unorganized process, unprofessionalism, and misleading information that cost me major time and gas traveling from another state on short notice. If anyone from out of state is purchasing from this dealership, Buyer Beware. Weido California and dealership antics and undisclosed rules towards out-of-town buyers. Definitely will never seek to purchase a car in California ever!! Due to your lack of not wanting my business, my business was truly appreciated in the State of Nevada with a similar vehicle; 15,000 miles less, and a purchase process completed in 45 minutes and out the door with the car sitting on the front row, cleaned, and full tank of gas ready to go. All the necessary representatives ready to handle an effortless process. The Chevy dealerships I've interacted with in NV and have a fleet account with my business is a complete 180 of your operations. As I mentioned to everyone I interacted with at the dealership, I wasn't directing my anger directly at them, it was their process and most of all wasting my time and misinformation given.
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December 2023 by Athena S.
Service department is the worst ... they just tell you what u want to hear ..I will never been my car again
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November 2023 by Kaitlyn Nicole
Martin was very helpful. He knew his stuff and he was able to get me exactly what I needed. While he did offer a few different options, he did not pressure and respected myDecision to what I wanted. Nothing less, nothing more. If your are looking for a new vehicle and a friendly sales agent, this is the place to go.
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November 2023 by Andrew Farias
My wife and I went here to browse at some vehicles. She wanted to upgrade her SUV to another. We were immediately approached by Christopher Cuevas. He was highly knowledgeable, sympathetic and knew what we wanted. By the end he was able to help my wife get the vehicle she needed within her budget. Then when it came time to leave, I seen a truck that caught my eye. Christopher stood overtime to make sure I got the truck and now my wife and I are both now Chevrolet customers for life. Thanks to the Covina Hills Chevrolet staff that assisted in making our purchase happen.
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November 2023 by Chris A.
Just got my Third truck from Covina Hills Chevrolet. Martin and Andrew got me everything I need for the price I needed. The color of the truck , the price and let's not forget about the floor mats. (Inside Joke). Don't forget to bring water(another inside joke). Thank you Guys
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November 2023 by Gregg kraal
I just had a great experience at Covina Hills Chevrolet. Christopher Cuevas was knowledgeable and super friendly. The rest of the team was welcoming from the beginning. I did not feel pressured one bit. They listened to my concerns and requests and we were able to make a deal for a brand new Silverado. Thanks guys!
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November 2023 by Eddie Ruiz
All staff are friendly and with good music too.Most competitive prices from all the other dealers around. Mr.C.Ortega, saleperson, was great and very easy to work with. And, with,Mr.Ross manager was helpful too. Got my family and myself into a good vehicle with really low mileage and a decent price. Would recommend Covinahills Chevrolet to family and friends. Ands, when looking for another vehicle Covinahills Chevrolet will be my first choice..
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November 2023 by Gabriela G.
We purchased our vehicle and we are completely satisfied and very happy with our purchase, customer service is 100 percent and very friendly. I recommend it to everyone. We will be back for future purchases.
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November 2023 by Jeannette martinez
My husband and I were in the area just to browse around, we end up talking to a salesman named Brandon. We test drove the 2500 we loved it so much! He end up being able to help us get the truck. He and razi were so nice and helpful . They worked around our budget. I'm so glad we chose to stop here they are very welcoming here at Covina hills Chevrolet. I would definitely purchase another vehicle from them and recommend them to friends and family. If you're looking into buying a vehicle this is the place to go to. Trust me you won't be disappointed. The employees are all friendly. Thank you chevy I'm exited to drive our new 2024 chevy silverado 2500 diesel truck ? Thank you once again Brandon and razi your the best God bless you both !!
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November 2023 by Joanna Huerta
Honestly had a smooth and easy process. Eva really help me understand and set up everything. I’m a first time buyer and they really help you make the car buying experience easy. Eva was very helpful and walked me through it all. would definitely recommend to come here and purchase a vehicle. prices were amazing:)
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November 2023 by Mario E.
I had a great experience at Covina Hills Chevrolet. Sales rep Daniel Diaz was very friendly, courteous and knowledgeable. Sales manager Andrew Hernandez was also very friendly and courteous. He was very willing to work with me on all aspects of purchasing my vehicle. Outstanding experience!
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October 2023 by Robert C.
Ridiculous wait times for having an appointment. This is the second time having an appointment. One hour goes by and my truck is sitting in the same spot! They over book their appointments, they don't about having an appointment. This time after one hour of waiting and all I brought my truck in for was to have them look at my mirror for a warranty. So I told the guy I want my truck back, I wasn't going to wait any longer when my truck was just sitting there doing nothing. They didn't even try to fit me in or work with me to have my truck seen. They pretty much like okay bye!
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September 2023 by Thomas Murrey
Set up an appointment to look at a vehicle. Arrived and waited at the front desk. Every employee ignored me and did not ask if I've been helped. Whoever was supposed to meet me obviously was not there at the specified time and made no effort to look for me. I ended up leaving in frustration. I received a call 15 min later from the guy who was supposed to meet me. I tried calling him back but got his voicemail. I emailed Nancy, the person who set up the appointment, to forget about it I was ready to do a trade in and pay cash for the vehicle. An opportunity lost.
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September 2023 by Michelle Escareno
Today I had the pleasure of working my deal out on a 2018 BMW 530E Series with Chris. He was very knowledgeable and professional. When working out the #' with Andrew, they were true to the #'s.They were great & made the deal go smoothly.Go see Chris & Andrew for your next car!
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September 2023 by Elizabeth Reyes
Razi and Christian Ortega are the best! They made us feel like family. The entire experience was easy going and comfortable. Would 100% recommend to anyone looking to buy a car!