Metro by T-Mobile offers a positive experience for customers, with many praising the excellent service. One customer emphasized the team's dedication, recommending others to join Metro for its quality service. However, there were a few negative experiences at different locations, such as issues with overcharging for a SIM card and rudeness from staff. Thankfully, one customer found a welcoming and efficient service at the Citrus location, where they received the correct pricing and prompt assistance from a knowledgeable employee. Another customer highlighted the helpfulness of the staff when dealing with a faulty router, receiving a replacement without hassle. Additionally, a customer shared their excitement about purchasing an iPhone 11 at a great price, thanks to the guidance of the staff. The manager is particularly noted for her exceptional service and commitment to ensuring customers do not overspend. Overall, most reviews reflect a supportive and knowledgeable team dedicated to providing customers with the best possible experience at Metro by T-Mobile.
I had virus in my phone, other stores refused to help. The guy here cleaned my phone without any charges.
Great service
July 2026
Having SIM card problems with my phone so visited the Covina store. Victoria came to the rescue! She competently went through my phone for any problems, then updated the SIM card. She was extremely professional and provided terrific customer service! Victoria is a true asset to the T-Mobile Team!
May 2026
Dulce and Hasaan are the best they were so helpful and great energy thank you guys so much!!!! Ask for them!!! 😀
