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“Consistently exceptional experiences, highly competitive pricing, and, most importantly, the opportunity to support my local community are just a few of the reasons why I choose K&L Hardware. However, it is essential to recognize that the true value of K&L Hardware lies in its exceptional customer service, its familial atmosphere, and its unwavering commitment to ensuring that customers find everything they require.”
“They always have what you need and the staff is very knowledgeable. Most definitely, the place to go when you need to fix something that's new or old. With this place, you're in luck.”
“Went in looking for tie downs and walked out with welding wire, a chisel set and a whole bunch of other stuff that I did not intend on buying. And I forgot to get tie-downs while I was in there so I guess I'm going to have to go back ?”
“have car problems? need a smog? take it to Jc auto repair shop. jc is a very good technician and as well as his team . They will diagnose your vehicle and find the right problem . Give them a try. Thank you JC for fixing my vehicle For 2004 Toyota Camry And as well as my other vehicles.??”
“I've always loved this store. Very helpful and courteous folks, almost everything u need but at a drastically reduced price. Most hand tools are excellent in comparison to the stuff the were made out of 10 years ago. Not the same policy as craftsman tools, but hey, who does? And where's craftsman today?”
“I can’t say enough great things about this local gem! Their prices are way better than Home Depot, and the customer service is on another level. Every single employee I’ve interacted with has been kind, knowledgeable, and genuinely eager to help, but Julio stands out every time. He consistently goes above and beyond to answer all my questions and make sure I leave with exactly what I need.
One of my favorite parts, They even have saw blades available so you can cut your lumber pieces right there, super convenient and saves so much time. This place has everything you need, without the big-box store headache. I’m so glad I found them! Support local, you won’t regret it they have EVERYTHING!”
“Bigger selection than any other hardware store up here. Always have great interactions with the staff, very kind, knowledgeable, and resourceful. Prices are slightly more than a big box retailer down the mountain, but totally worth it for the convenience and knowledge of fellow local residents.”
“I'm Andrew Campbell from saddleback inn... I like trading post way more than Rim Lumber. Thanks for helping find all the parts to fix the faucet very knowledgable and helpful. Thankyou trading post”
“The store is under new ownership and the people are very kind and helpful. They greeted me and helped me to find anything in the store. Not to mention the store looks clean and organize. Definitely coming back.”
“Those guys in San Bernardino know their stuff, and they're very friendly and very helpful. I've gone to them several times for advice and never leave wanting.. and the big man behind the counter Mike.. can't say enough good things about him”
“SHOUT OUT TO JASMIN IN THE PICK UP DEPT. LAST NIGHT I HAD AN EMERGENCY WITH MY CARBON MONOXIDE ALARM GOING OUT I PLACED AN ONLINE ORDER AND DIDNT REALIZE CURBSIDE PICKUPS ENDED AT 7 PM I SHOWED UP AFTER THAT BUT A WOMAN PICKED UP THE PHONE NOT SURE IF THAT WAS JASMIN OR SOMEONE ELSE IN THAT DEPT BUT THEY EXPEDITED MY ORDER AND BROUGHT IT OUT TO MY CAR !!! THEY ARE SOOO AMAZING ! GIVE THEM A RAISE BECAUSE THAT CUSTOMER SERVICE WAS IMMACULATE”
“Michelle in the customer service area made my home depot trip a breeze. I avoid coming into home depot's because i'm always so lost but she was very attentive & very informative. I was very pleased with how easy & quick she made my return, thank you Michelle!!”
“Great customer service every time I needed it. Managers are always helpful. I had a problem with my military discount not working and the manager got it corrected. Thanks to all at The Home Depot.”
“Approx 1115, Sun, 7/7/24, I telephoned Lowes in Highland, CA. I spoke with customer service associate named Gladys. Within 5-8 minutes she researched several models of the portable cooler I was requesting. She assured me that there was stock in the store. Within 10 minutes I arrived and she was right there to assist me. She located the item and invited a fellow associate named Kevin to assist me in locating it and bringing it to her checkstand. This was all done within an hour along with mixed interruptions to assist other customers. Both of these associates, especially Gladys, were professional, competent, and made me feel comfortable and welcomed. In these chaotic stressful times we are all experiencing combined with devastating heat and high temperatures these associates were priceless in their pride and commitment to uphold the values and ethics in their job performance for this company of Lowes. They should value these true team associates and strive to encourage and reward all company team associates who participate and share these ethics.”
“Went for two sets of a drill bundle that were on sale at this location only. On arrival, we couldn’t find them on the shelves.
A friendly employee named Richard approached us and asked if we needed help with anything. He verified on his scanner that the product was in stock, and volunteered to go check the top rack. He did see one from the ground, and went to go grab his lift. He gated off the section for safety, and was able to get us both of the sets we needed.
Richard gave us an exceptional customer experience that we rarely get at other businesses. We were not asked to write a review, but his work inspired us to do so.”
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“Went in to grab something for a small side project the other day and asked the blonde teen employee at the front desk where I could find them. She said they didn’t have them though. Luckily before I left, the other worker Ari had overheard and lead me to what I was looking for! I don’t understand why the other worker said you didn’t have them, I wasn’t rude and normally the service here is great. Ari really saved the day!”