CVS, a long-standing drugstore chain, has garnered mixed reviews from its customers in the Cupertino area. While many praise the knowledgeable and helpful employees, some have expressed concerns about the store's security practices. Customers highlight the convenience of the store, which has been a neighborhood fixture for decades. The staff is described as friendly and willing to assist, and the pharmacy is praised for its outstanding customer service. Customers appreciate the caring and compassionate approach of the pharmacist, Nova, who makes them feel welcome and helps resolve insurance issues. However, one customer reported feeling uncomfortable with an employee who closely followed them around the store, which they found unacceptable. The customer suggested that the store should focus on deterring actual theft rather than closely monitoring legitimate shoppers. Overall, the CVS in Cupertino seems to offer a mixed experience. Customers appreciate the convenience, friendly staff, and efficient pharmacy, but some have concerns about the store's security practices and the impact they have on the shopping experience.
Nina (pharmacy) and Heena (customer service) were exceptionally helpful, friendly and professional. Answering all my questions and making me feel like a valued customer. Thank you! 🙂🙏
January 2026
Great store with friendly staff and could find the items I want in stock for sale.
November 2025
The CVS is at a convenient location. Just went in for Covid and flu shot, excellent pharmacists on staff.
The people who work there are helpful, but the organization of the store overall could use professional help.
