Citi

Most Recent Comments

• November 2023 by Sly Frogman
  Office in Cypress on valley view blvd; Well I knew from the start it wasn’t going to be a pleasant experience as I waited for my turn, up in the counter a customer was searching what seem for his ID, the teller helping him turns to her coworker rolls her eyes. A Teller waived at me and I approached Ms. Huckleberry not a people person , no greeting no how are you , more like what are you doing here you bother me.The Reason for my uncomfortable visit I wanted to cash my bonus check I get my payroll check thru direct deposit same company same account but to my surprise Citi had to put a five day hold. Mind you I’ve been a customer for years and Ms huckleberry along with her rudeness tells me it’s standard procedure, sir.I reminded her that Citi is been receiving direct deposit, from the same company for over a year. She looked at the teller next to her again rolling her eyes, but it’s not direct deposit.I guess they’re keeping tabs on how many customers they can annoy during the course of the day.With an attitude She suggested I go to Chase and get it cashed there.I been treating swimmers ears so I had a little hard time hearing I asked her what about CHASE? instead of directing her attention to me she turns to her coworker, the coworker nods her head both rolled her eyes. It was little comical it was definitely a trend. Why take a job where they cannot deal or simply don’t like the public.These tellers hate their jobs or management or management is the problem. Something is definitely wrong here. This was the last draw I took back my check. I decided now and then I’m taking my business elsewhere. Not dealing with Citi and their unpleasant employees anymore took my check and opened an account with CHASE.Trying to figure these people out anyone can have a bad day but all the tellers including the supervisor did not acknowledge one customer as they walked in. A simple hello or good morning is always a good practice.Look at their Poor rating means one of two things turnover is high or upper management simply don’t give an hoot, about their customers. It’s easier to ignore and not follow up with the feedback.I open new account with CHASE it was impressive from the start. I’ll give them a try. I understand now why Citi is in the bottom of the list of top banks. After today I realize Bots are more pleasant to work with than these untrained employees.STAY AWAY FROM THIS CYPRESS LOCATION BAD PEOPLE WORK THRRE.
• July 2023 by Fed Polo
  This bank is a waste of company money Im calling all investor to pull out all stocks from Citi Bank. This bank is about to run
• February 2023 by Connie T.
  This is actually ZERO stars!!!!The negative reviews are substantiated. I worked in the banking industry for many years and have NEVER turned away a customer to open a new account. Apparently an "appointment " is needed. Yes, we did arrive about 15 minutes before closing due to work, however there was no one waiting for new accounts. There were only a couple people in the teller line. A new account does not take very long to open. Extremely disappointing!!!
• December 2022 by Jim H.
  Absolutely the worst bank in the country. Impossible to get any issue resolved. Calls ate forwarded to the Phillipines. A wait time of 45 minutes is common, and then the buck is passed, the line becomes disconnected and the call starts over. They pay a decent interest rate, but getting your money back can be a nightmare once the account gets locked.
• October 2022 by Robs Mobile Detail
  Very unprofessional. I set up an account and Marco Munoz couldn't even put the correct address in their system from my ID.The branch Manager that I asked to speak to , wouldn't make herself available so I can tell her the problem.Not a single apologie from anyone for there mistake . This just proved to me,They don't care about any of their customers there.CitiBank need to close this office and start over. Hire people who care and want to be there , because this manager doesn't care and it starts with management.
• August 2022 by Johana R.
  ZERO RATING. SAVE YOUR TIME AND DONT COME HERE. S*** CUSTOMER SERVICE. Went in a few days ago to ask a simple question and I wish I would of read all the reviews on yelp before because it's self explanatory. After the experience I had I was angry, sad, and VERY frustrated how the teller and manager attended me. They were no help at all and just confused me more. No wonder you have all these negative reviews. F*** CYPRESS CITIBANK!! Moving to another bank, congratulations on loosing another loyal customer just like more and more will be leaving. DONT HALF A** IT, TRAIN YOUR EMPLOYEES RIGHT AFTER HIRING AND MAKE SURE THEY KNOW HOW TO TREAT PEOPLE WITH A KIND HEART. This comes from someone who has worked in customer service for 12+ years, this business is just sad. Goodluck not shutting down :)
• February 2022 by Robert Navarrete
  Very unprofessional. I set up an account and Marco Munoz couldn't even put the correct address in their system from my ID.The branch Manager that I asked to speak to , wouldn't make herself available so I can tell her the problem.Not a single apologie from anyone for there mistake . This just proved to me,They don't care about any of their customers there.CitiBank need to close this office and start over. Hire people who care and want to be there , because this manager doesn't care and it starts with management.
• October 2021 by Jen Kamahoʻi Mather
  This bank is always busy really busy. The ATMs don't look very clean because they are rarely empty of people. Not sure where there is another Citibank, though, so whenever we need to get money out from our savings account, we belly up and go here. In the same center as Stater Brothers so very busy parking lot.
• September 2021 by Kevin McCarter-Larkin
  Your branch hours are ridiculous. Are you expect anyone working a blue collar job to be able to show between 10am and 5pm?!?!
• September 2021 by Jaime Soto
  i went to the ATM deposit cash and didnt appear on my account talk to a manager and havent return my money worst bank ever i can get in touch of no one branch telephones are disconected
• September 2021 by Kristine W.
  Recent visit to this location is horrible. While the teller is very professional and helpful. This vitenamese banker on the other hand was extremely unprofessional, rude, incompetence, and harassing.When I first walked in, her attitude is very unfriendly as if she wants to start a fight. There is a promotion going on with CITI where you receive credits when you deposite a large amount of money. The teller is fully aware of it, she seems to have no clue. I have to make her call the original banker who set up the account for me. Her attitude suddenly changed when talking to her cowotker, she became very polite and apologizing every minute. Just so weird. Then, she suddenly saying she has another client coming in 5 mins. Basically saying she didnt want to help me. I told her if CITI wants to provide bad services, I can always move to another bank. She then proceed and found my account is in NYC. She told me in this ordering manner saying why do I have an account in NYC, I should move to CA. Whatever financial decision I make is my personal choice. It is so unprofessional for a banker to order customer on personal choice.She then becomes very harsssing accusing me that I dont like CA. I said no, she kept on asking. I felt like I was dealing with a crazy mental person. CITI bank needs to better train your employees to stop providing such bad service and harassing customers.
• August 2021 by Maureen Munoz
  This is the worst bank I have ever been to. It smells like a public restroom, they have horrible customer service and their representatives are not very knowledgeable. Do yourself a favor and don’t open any accounts with them.
• June 2021 by N T.
  Terrible, terrible service. They tell you all the services you get with your account, but try to use them. Good luck with that. If you want a bank that will take your money and never provide service, this is your bank!
• March 2021 by Jen Mather
  This bank is always busy really busy. The ATMs don't look very clean because they are rarely empty of people. Not sure where there is another Citibank, though, so whenever we need to get money out from our savings account, we belly up and go here. In the same center as Stater Brothers so very busy parking lot.
• January 2021 by Epic Legend
  NEVER GO HERE.