YAESU U.S.A. has received mixed reviews from customers. Some express strong dissatisfaction, particularly with a staff member named Roger, describing the company as unprofessional and recommending competitors like ICOM instead. However, other customers have had positive experiences, highlighting the friendly and helpful nature of the staff. Many appreciate the excellent customer service, quick availability of parts, and fair pricing. Customers note that repairs are done efficiently, often at lower costs compared to competitors. Overall, while there are complaints about specific interactions, many loyal customers value YAESU for its reliable products and supportive service team.
Amazing customer service. The people are so nice and friendly. Called for a part and they had it in stock so I drove down to pick it up. I also had a repair done on my FTM6000. Both visits were great. Such nice people.
January 2021
I recently had to send my 450D to the shop for repair. Tim Factor was my contact person and he took really good care of me and my radio. It is now working perfectly. I am very happy with the service. Outstanding!
