-
December 2023 by Zaya Batmunkh
I came to exchange my shoes that I only tried on at home. All the associates came up to me assumed me that I wore the shoe out. DONT SHOP HERE!!!!!! UNLESS YOU GONNA KEEP THE SHOE. NOT EXCHANGE!!!!!!!
-
December 2023 by Oki Doki
Worst customer service. Bunch of college kids don’t know how to work with people.Came to this store to return my gifted sneakers and told me it was worn which is not. Ofc I tried them to see if it fits. Tried to explain them and told me to go different shoe palace.
-
September 2023 by Eddie Moreno
It has a good selection of shows. But what is up with people. Did they for get how to be friendly
-
September 2023 by Joe Aguilar
They never answer the phone. I think it’s broken
-
August 2023 by Dana S.
Went here today to buy my son shoes for his birthday. Found a pair I liked and I went to the front register to find someone to help me since nobody was on the floor. I asked the girl at the register, Simone, if she could help me. Forget hello, how are you today? or can I help you find something ? All attitude. She asked what size his foot was and with him being a growing toddler I wasn't very sure. She rolls her eyes at me like I'm stupid and says how old is he? Then without saying a single word to me gives the shoe to someone else and that's it. I wait about 15 minutes and someone else brings out the shoe but it's not the color I wanted and it's a little big on my baby. So I find another girl and ask her for a smaller size. I forgot to ask for the color I originally wanted so I see a young man working and he asks if he can help me. One nice person. After waiting another 10 minutes I went to the front register again where Simone is smugly looking at me with this satisfied smile on her face. Not really sure why. Not really sure what I did to deserve the attitude, the crappy service, and especially the smug look of satisfaction. At this point, I decided to leave. Like how messed up are you that you are content to make customers feel like crap when they come in? And for nothing! I was there for a half an hour and other than the one guy who asked to help me 20 minutes after being there nobody else voluntarily helped me. I saw 3 people working there and there were a total of 4 customers in the entire store. One of the four being a little girl with her mom. So 3 paying customers and 3 employees. This whole experience is laughable. You guys are a shoe store and your main job is to sell shoes. How are you gonna do that treating people like garbage? I can't believe how long it took to get one pair of shoes. It's almost like they deliberately make you wait while they're in the back doing absolutely nothing. I'm pretty certain Simone does this on purpose. I feel sorry for you girl. Whatever is going on in your life you should find a better way to deal with it then by taking your frustration out on other people for no reason at all.
-
August 2023 by Ed Brown
Reasonable prices kind of crazy
-
August 2023 by Rose L.
OMG I feel like I'm talking in a night club when go here! The music is so damn loud! Now I understand why I kept calling their phone and no one answers Because how are they able to hear the phone ring with the music playing so loud! They should provide ear buds. The level of the sound is very uncomfortable.Also, what's with their 2 week return policy??!! At least give us a month!
-
July 2023 by Wood R.
I purchased a shoe and it's half my fault I didn't check but I received 2 left shoes and by the time I came to the realization of it and went to exchange it, It was too late since they closed early due to it being a weekend.Pretty bummed out but staff was helpful during visit.
-
June 2023 by King Solomon
Worst staff ever also the guy manager they sell me used and broken shoes when I bought the shoes it’s already used then when I found out the lid is already broken I’m going to return it the next day they said I’m already use it because the name of the shoes it’s already blurred don’t trust shoe palace check your shoes first also they told me they selling new shoes always F that.
-
June 2023 by JC C.
Shoe Palace is known for being too loud and too bright, but this location takes it even farther. The terrible music was so loud l, I had to go outside to be able to talk to my wife. The only saving grace is that the staff is helpful. Otherwise, it'd be one star.
-
June 2023 by mary d.
If I could give zero stars, that's what this store deserves. The front cashier had a NOW HIRING sign with a list of qualifications, which also required being professional and helping customers. And the list goes on.Funny thing is NONE of these workers have any of these qualifications. They just hire any one at this point, and all the females had a attitude for no reason. Just quit at this rate.One guy was helpful with grabbing us a pair. As soon as we went to the cashier another guy helped us. 3 females were standing by doing nothing. Phone kept ringing and no one answered. In the midst of ringing us up, the guy is having a pointless conversation with another female and taking his sweet time ringing up the shoe. Something that should've been quick and professional. We were irritated the entire time because these people had some dead energy. If you're unhappy, work from home. We also greeted a girl and she looked at us crazy. Like I said, they hire anybody at this rate. Didn't even bother buying any shoes because that commission can go towards someone who deserves it. Just skip this store because it'll save you time. No one will come and help you unless you chase after them and they respond with an attitude.Another girl got called out about a sizing issue and bickered back and forth with a customer only to be wrong. Completely unprofessional.
-
March 2023 by SOM SANGMANEEDEJ
The worst customer service. The staff lack of skill and need more training. I would like to change the shoe for my niece (she is 1 and a half years old) to the bigger size but there wasn't the size I wanted and I tried to looked at the other type and color but neither of those shoes they have. The lady refused to refund because there is dust on the soles of the shoes. Even though I only bought it in the morning and it's just for half a day and let my niece try to walk only in the shop. She tried to ask me to change to a different one but they weren't the size or style I wanted. Accept to change but not refund? Drive to the branch at Stonetown, they're professional and everything were smooth. They have a good service and we got a new pair even we have to pay more for upgrades.
-
November 2022 by steve t.
Came here yesterday trying to buy a couple shoes for my kids and the damn place were blasting the music. I barely can hear what my wife or kids were saying so we left. Totally unprofessional!! Btw., the employees were just standing around doing nothing. Horrible experience
-
November 2022 by Josh R.
Lots of employees standing around making eye contact but not helping. Shoes are 20% cheaper online from Nike.com
-
October 2022 by Rosa Robles
I love Shoe palace, I always find a good choose there but this location the summer service is terrible!!