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9AM - 12PM 1 - 4:30PM
1701 El Nido Ct, Diablo
Post Offices
“Great experience at the USPS Diablo location! This charming, historic post office is nestled between golf courses in a peaceful country club setting. I had a passport appointment and was in and out in 10 minutes. No lines, and the staff member was friendly, efficient, and even took my photo on-site. It's a small post office with just one staff member, but everything ran smoothly. Hidden gem for passport services!”
“Hey! If this is your flag which I think it is because of POW flag, is time to change it. The flag is split into two and that's a nono. Jun 2025, two months later on a visit, new flag, thank you.”
“Small, community post office. We've always had great service. Lines can get long around the holidays, like most post office stations, but the team tries their best. We know the work can often be thankless, so kindly ask what you need, but be thoughtful and caring with your local USPS employee.”
“This is a really nice USPS store located in a nice, serene area in the Clayton Downtown area and next to a nice park, so the area was very green and surrounded by trees and plants. I went there on a weekend morning and pleasantly found that finding street parking to be super easy, and in fact there was a lot of parking available right in front of the store. I was able to conduct my business there and get in and out of the store pretty quickly. Definitely I would go to this USPS store again if I happen to be in the area.”
“Went during lunch on a random Tuesday and they had 3 people working which made the process very fast.
Also got tips from the clerk on priority mail which was very helpful!”
8:30AM - 5PM
3641 Mount Diablo Blvd, Lafayette
Post Offices
“I’ve come to this post office regularly in the past 8 months. The staff is friendly, patient, knowledgeable, and extremely helpful in determining the best solution to my mail and shipping questions. This is my “go to” place.”
“I've been to this office 2 times and always have stellar service from the staff. April has exceeded my expectations in both of my visits and has been patient with answering any additional questions I've had. In my visits, I only had a small piece of mail to send out, nothing too complicated, so didn't think much of what experience I'd get when being helped. I was thoroughly impressed and was greeted with the utmost hospitality. April is good at her job and making sure it is done right. She welcomed me to visit the office again and I'd gladly take the offer when I'm in the area with a mail errand.”
“Shai was the one who helped me twice already, twice I was meiling some important mail/package. He was patient, kind, compassionate and extremely helpful. I understand post office many times are slow and inefficient. Shai was not and he really made my post office experience level up 300%!!!!”
“They were incredibly helpful. I mean, they’re always great, but they helped me work out which box to use, and they were spot on! I like these simple pleasures, like friendly, helpful people.”
“This is a great post office! It's unfortunate that their reviews don't reflect it.The staff is always incredibly helpful. And they have a lot of patience in dealing with helping people with their packaging. I've never seen a look of contempt from any of them. In fact the opposite. 5 Huge ? ? ? ? ?”
“Amazing amazing passport service. Ali helped us with our children’s passports. Checked every single thing very clearly and even helped correct mistakes. We got the passports in less than 2 weeks! I am so impressed with the level of care!”
“The bad reviews worried me but at least in my experience today it was totally fine. Rang the doorbell, lady came out quickly, I explained my issue with my package not being delivered to my home, she found it and gave it to me. Easy as that.”
“My recent visit to the US Postal Service for a change of address was a mixed experience. The process itself was fairly simple and efficient, which was a relief. However, my observation with the Customer Service left me with conflicting feelings.
On the one hand, the representatives were undeniably friendly and welcomed each customer but on the other hand, I couldn't shake off a disconcerting incident I witnessed. While waiting in line, I overheard a customer, whose native language wasn't English, seeking assistance regarding fragile items. The customer selected yes, when they should’ve selected no on the keyboard. Unfortunately, they were advised by the representative to bring their own interpreter if they couldn't communicate effectively in English. This struck me as somewhat insensitive and disappointing.
While I understand the practical challenges faced by the establishment, it's crucial for them to offer language services to accommodate diverse customers. Expecting individuals to bring their own interpreters seems impractical and burdensome. The availability of toll-free numbers for language assistance should be actively promoted and utilized to ensure equal access to services and although this would require additional steps, it’s something all establishments should do.
Overall, the US Postal Service seems to strive for kindness, friendliness, and professionalism, but there's room for improvement in addressing language barriers and ensuring inclusivity.
On a positive note: I really enjoyed their large selection of greeting cards and the person who helped me was supper kind in explaining the process of changing my home addresses ?”
“They don't answer the phone because they don't have one here unfortunately, they have really long lines, and the only good thing about this office is they are helpful and are nearby where I live so I can send packages”
“Never had a problem in this location. Especially happy with the service after bad experience in San Leandro Manor PO. I spent less than a minute to confirm my new address.”
“I only give this location five stars because of the sales associate Ed, who always provides excellent service during my visits to the post office. I hope the other staff members can learn from his professionalism.”
“The USPS in San Ramon, California, demonstrates admirable efficiency in mail pickup services. Their promptness reflects a commitment to duty. Additionally, the opportunity for employment at this location presents a chance for individuals to contribute to the community. Moreover, ample parking facilitates ease of access for patrons, fostering convenience and accessibility.”
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“Passport application was a breeze. In and out in less than 15 mins with a scheduled appointment time. Helps to keep all the necessary documents in hand as mentioned in the application.”