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February 2025 by hillary wolf
Not same quality and prices higher then they need be. Disappointing.
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January 2025 by Joan F
They close early
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August 2024 by drpm52
For 12 years, I've donated high-end items, including seven designer bags from brands like Gucci and Christian Dior, along with many other valuable items, to this store. However, after today's experience, I won't be donating here again. While dropping off a heavy bag containing various items, including a decorative globe, the globe unknowingly broke, and some water leaked onto the floor. The staff’s reaction was shockingly hostile—they demanded I leave immediately, and one woman even physically pushed me out as I was complying. I’ve also learned they treat their customers poorly, which only confirms my decision to stop supporting this place. I'll find another way to contribute to causes I believe in but this place is not it.
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July 2024 by Maria Urbizagastegui
Very clean and nice people
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May 2024 by Grace Lin
Interesting place to thrift
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March 2024 by Lynnda P.
I've read most of the reviews here and want to offer a new facet in the way most of the reviews are critiquing the volunteers. Had anyone considered that the unhappy grumpy volunteers could be program recoverers? These women could be survivors of trauma and they get hope while working there. We really do not know what someone has been through. Maybe we need to look at their giftings, etc. And compliment them with our smiles and generous words of encouragement, or a fun joke, etc. Take a risk to cheer, uplift and leave sparkle. I had a career in retail and most customers expect you to be their therapist, wailing wall, servant, or doormat. Our first world problems are so small compared to other places, aren't they? Chin up, cheerio and sparkle for someone else who may need it. :-D
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February 2024 by Ranjini Vijay
I went in at closing time hoping to find a quick specific item. As soon as I stepped in, they said they were closing. I asked nicely if they that they would possibly be open help me pick something specific up quickly. I was super respectful. One of the the ladies who was ushering people out, grabbed my shoulder turned me around and slightly pushed me telling me the registers are closed and that I need to leave. Totally okay if you guys are unable to help with something quick if you are closed. Touching is absolutely not an option, especially if it is to push someone out. I felt disrespected and my personal space was violated. I am not sure you'd take this seriously if I chatted with you. You seem like nice ladies...writing a review so you wouldn't do this to another customer. Thank you.
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February 2024 by Bonnie F.
I took a jacket back because the collar was torn in several places. It's not the policy I have an issue with but the woman who was overseeing the store and her unwarranted rudeness! Uncalled for and put the store in a different light. I will find out her name and post when I do! I have been shopping there since they were located on Danville Blvd and she has been around for a long time. Obviously a very unhappy individual which was reflected by her behavior ! Very sad!!!
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September 2023 by Lexi L.
Very bad service. I went in with my boyfriend and our dog, they told us the dog couldn't be there unless we carried him around the store. Which I suppose is understandable. After my BF went outside with the dog, the two old ladies at the register continued to talk rudely about him, saying that "people just don't understand that dogs smell and may scare others". This store doesn't even have anything good enough in it to make it worth putting up with their employees. Just goes to show why grumpy people shouldn't be handling customer service. Rude and bitter women. Sucks because the store seemed to look fairly clean and tidy, was looking forward to checking it out. But not now, won't be back.
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September 2023 by Jenise F.
Great value, good selection of donated items, and friendly customer service. All proceeds go to the local Discovery Counseling Center, serving the mental health needs of all ages in the community .
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July 2023 by Dana B.
I am in the current process of donating A LOT of stuff to this shop because of who they benefit. It's hard to find a way to support mental health services and programs without directly donating money to them. I have a special needs son and a daughter with learning difficulties. In my immediate family I also have members with anxiety, depression and ADHD. Teen and youth depression has never been higher and covid lockdown did a number on countless people. I will gladly give anything to this shop because of who they benefit. The Discovery Center has helped people I know so here I go with another load of stuff to drop off to them.
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April 2023 by Shalini Moorthy
I had my expectations low before entering the shop. But to my surprise they had pretty good collections at a very reasonable price.
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March 2023 by Thalia G.
Love this store from a shopping experience. Great prices, great quality, frequent sales makes it fun!
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January 2023 by Sama G.
The WORST store I've ever stepped into. A terrible racist store, the employees should be ashamed of themselves. EXTREMELY rude, especially the woman with red short hair. I am checking out and buying just a t-shirt. The shirt is $5.50. I hand the red head woman two five dollar bills. She puts them in the register and gives me a few pennies back. I politely correct her and tell her I gave her ten dollars and need appropriate change, she immediately gets very upset and said I handed her a five and a one dollar bill. She begins to argue with me and humiliate me in a line full of people, making racist remarks. I tell her to check the security footage of me handing ten dollars, the camera is right behind the register. She immediately withdraws my change and somehow exhibits more racism. I ask her, so you were wrong? She shoves the money in my hand and gives me the wrong receipt. I ask for a correct receipt and she calls another old white woman who may be the manager, who is equally if not more rude. AND NO APOLOGY. Wish I could give zero stars.
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January 2023 by Erika N.
I have volunteered and shopped here and can truly say that I have seen and felt the racism, separatism that is described in other reviews. For being a store whose main focus is mental health I was shocked to see the way most of these "volunteers" acted. Maybe don't volunteer if it's for show and not in a sincere way. Maybe Discovery Counseling should offer there services to their volunteer team.
