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November 2025 by Billie Hunter
We had great customer service from the guys at this storeš very helpful. Thank you
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October 2025 by ŠŠ°Š½Š°Ń ŠŠµŠ»ŃŃŃŠ³ŃŠ·Š¾Š²Š°
I want to thank the guy who works at Xfinity, Shaq. We came five times to get the promised SIM card for using their router, and only on the fifth occasion did this guy help us. He's one of the truly competent workers. Thank you!
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October 2025 by Ryan Wilson
Worst service ever !! If I could give 0 stars I would, terrible service goes out everyday all day no refunds, call to fix they āfixā for it to go out an hour later for hours, and now on a 13 hour no WiFi cusse they are having issues again for the 100th time in a month again. Call operator on call so bad donāt understand, then hangs up over and over
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September 2025 by Jiahan Xiao
This is the worst experience Iāve ever had. We just enrolled new WiFi, but it doesnāt work in our house. When we return the store they said, if you want to have a technician you have to pay 130$. Even though is their issue that we cannot have WiFi. All they can do just change the modem, which is completely useless.
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September 2025 by Mikebestellar
Hey guys, I know the internet sucks but be patient with the workers at the store it's not their fault. Kudos.
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April 2025 by Jason Bright
I went to the Xfinity store in Davis CA on Sunday April 27th about 11am not sure what to expect because of my experience with customer service over the phone. Le me tell you that I had a great experience working with Cody. I informed Cody of my concerns and he jumped into the problem, calling into action all the skills of his top notch sales training to the surface and my issue was resolved in a matter of minutes, all while keeping it cool and level headed! Thanks Cody! I've told all of my middle aged friends in the community about my experience at the Xfinity store in Davis CA.
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November 2024 by Howsit Goinbuddy (Kvasir119)
Visited the store a couple times. First person on day 1 tried to help and was not able to, but was at least nice and courteous. During that visit, there was a big group of employees talking that disappeared to the back room when customers came in. It was weird. The person helping me said the manager was in the back but couldn't help. The second visit was another person at the desk and he did not finish listening to the few words I said before walking off to talk to his manager, returning, and said he could not help. The guy was incredibly rude the whole time (would not even make eye contact) and refused to get the assistant manager even though it was obvious the person I was speaking with had no knowledge of the subject matter he was talking about. I was trying to give the store the benefit of the doubt, thinking the horrible reviews were just overblown, but no... stay away. It's terrible. Go somewhere else. If you don't know what you're doing, I wouldn't trust them for your best interests (as another review mentioned they overheard bad advice being given). Go somewhere else.
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November 2024 by Maya Bodine
Thanks Xfinity for your link to paste into the browser saying you will help BUT no one responds to that chat box. Way to go Xfinity!!
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November 2024 by Rodney Bodine
We changed to Xfinity from another carrier. We got a "great" deal if we brought our phones. Three out of our own phones activated easily but not my husband's. Over 10 hours of useless effort he is still without a working phone. They told us they could so nothing for us except have him buy a new phone which eliminates the "great" deal when bringing our phones. Bad taste in my mouth for Xfinity so we are now looking elsewhere. I'd you want to keep our business please have someone contact that can help us with a resolution.
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October 2024 by Bob Freeman
terrible customer service. The store had trash all over the floor and the employees were more interested in lounging on the counter and watching tv than they were in helping and greeting customers. I got the feeling that I was interrupting something important as soon as I stepped into the store. Both times I've been in there, the employees seemed like they didn't want to help me with my issues. I may hafta see what my other internet options are down the road....
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October 2024 by Brian Benson
Avoid this horrible store with very poor service. The staff has very little knowledge but will happily sell you whatever they have in stock, whether suitable for your needs or not. They will bait you with promotions that are suddenly unavailable. The manager won't come out from the back room to discuss an issue with the customer. I don't blame the staff so much, it's the poor management. No wonder there are so few customers in the store and employees sitting around doing nothing. Sales is a process of knowledgeable staff helping the customer find good solutions. That is why customers walk into Xfinity stores like this rather than transacting online. But this store is a waste of time.
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September 2024 by Grey Crawford
I donāt trust this store to provide their service in an ethical manner. When I visited on 8/28, the store agent was very shady. He to sell people who didnāt know any better products they donāt need. One person next to me said they arenāt sure what they wanted, and he seized on this to make the decision for her, including purchasing a gigabit plan and making hard to understand claims about reducing the price. I think he did this through adding extra services to the plan and counting the discount on the main plan as reducing the price, even though the whole bill cost more. I overheard the customer next to me saying that he added a landline to the plan, which they didnāt want. Even though I was very clear I knew exactly what I wanted, he pushed me hard to get gigabit and wouldnāt tell me straight what it cost until I pressed him very hard. Customers want honest sales agents. I donāt feel good about my decision to buy xfinity because of the sales agent. And now I feel the need to carefully monitor my bill in case the student discount or other things he promised donāt come through. Do better and treat your customers with honesty.
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September 2024 by TR Mark
Beware!!!
They are a franchise store. Not a corporate store.
If you have to do Xfinity, do it online or nearby others.
They give me landline and lie to me it is free. I just sign up for internet but they did more by adding a landline
When I got back, they never admit it!
They will lie to you, make you pay more, and keep lying.
Definitely avoid at all cost!
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September 2024 by Firouzeh Abdolrashidi
All of employees in Xfinity in Davis are very professional and kind especially manger Jordan Watson .I want appreciate them
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June 2024 by Debbie Wassermann
This is my review about the Davis store (not the Comcast Internet service) where I received incredible customer service. I can feel intimidated and in over my head when shopping for my technology needs. Christian was incredibly kind and helpful and never once condescending (which younger tech reps can sometimes be). Christian explained to me in a way I could understand why I had to replace my Fire Box with a Xumo Box in order to replace my TV remote (my purpose for coming to the store). He wrote down the basic instructions for me so I would not forget once I brought the box and remote home. His was truly above-and-beyond service; very helpful. I wish more tech stores would hire such persons.
