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December 2023 by noel saw
Three gotchas here: $30/day parking. Only one main elevator at the front of the hotel so you have to walk a lot if your room is in the back. And no free coffee in the lobby in morning.The good points: Clean, good location right off freeway, and nice housekeeping staff.
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December 2023 by Edmund Orr
I travel for business about a quarter to a third of the year and this is my chosen establishment just about every single time. The staff is friendly and helpful at all times. The facilities are clean and well maintained and they are very dog friendly.In terms of the staff, Tassio stands out as one of the friendliest and accommodating individuals and always makes you feel welcome. Thanks to everyone at this location and appreciate you!
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November 2023 by David Webster
We stay in a lot of hotels. This hotel stands out for room, service, and atmosphere. The valet and bar are great. Good place to go before (and after) concerts at the Sound. This has some old features, but it is obvious the maintenance staff stays on to of it and it looks fantastic.
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September 2023 by Sandra Rivers
It was nice and they were very helpful and accommodating. We had just moved back here from Washington state and were waiting for our furniture to be delivered. Unfortunately they were late arriving. So we had to stay longer than planned. They were very helpful. Rooms were really nice but it was so hot and muggy in our room. The air-conditioned did seem to work.Food & drinks: They have a great breakfast and a wonderful bar with food .
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September 2023 by Ahmad Danaee
$30 per night for parking!!!! What are you offering that justifies that charge? An overnight carwash?Adjust your room rates, let the free market take its course. Don’t surprise me with a bill once I’m already there… I’m still mad two days laterTook away anything nice I wanted to say about this placeEdit: Despite that, I had a really good experience
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August 2023 by Kathy Beckwith
Our only regret with our stay, is that we didn’t have more time between soccer games during Surf Cup to enjoy the beautiful pool and amenities. We loved the hotel! We had to leave early for a soccer game this morning, and when we got home, after a three hour drive in traffic, we realized we left a valuable item in our room. When we called the hotel, the item had already been located, and prepared to be sent overnight. Without Jackie, Carla, and Tassio, today would have been a much sadder day. Huge shoutout to Jackie, Carla, and Tassio-we plan to stay here at future soccer tournaments because of their honesty and effort - you made our day! Thank you!
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July 2023 by Neil
Really nice and well maintained hotel. Good location as it is right by the freeway. Lot of eateries nearby and the restaurant within the hotel also serves great food.The only negatives are - a) Parking - $30/day b) Room Service - You have to explicitly ask if you want your room to be serviced (really, why would I make my own bed when I am on vacation :) ).
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June 2023 by Mya Dilworth
Awesome experience! Would recommend! Amazing staff- Jackie checked us in, and we were served by Jason at the bar area. Everyone was very attentive, great service. The rooms were clean and the cleaning staff are amazing as well. This a great location, so many things to do. All around great experience.Nearby activities: Across the street from del mar fair grounds. Close to the I-5. 15 minutes from everything. Great restaurants near by.
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June 2023 by Pss St
Poor front desk service, no attention to detail, I even felt some tension between co workers, they gave me my room key without even verifying my ID, that was very chocking, after check-in i called to report the Fredj smelling and room wall was dirty, they didn't bother them self to move me to another room instead they sent housekeeping to clean! the last thing we want when arriving at a hotel is to wait for someone to come and clean, no follow up, no apology, the worst is calling me after checking out, saying that housekeeping reported i have luggage in the room, i thought i forgot something in the room but apparently housekeeping team reported that and 2 hours later they called me, well things change fast you need to be faster then that!! very slow service, and very poor customer service, the only good people i encountered were the valet service & housekeeping team, others need a lot of improvement.
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June 2023 by Cintia Molina
My doggy loves this place super doggie friendly my baby felt like royalty at this place. Great personnel professional and problem solver at once. Our air conditioner wasn't working and we let the front desk know they sent someone to fix it right away ???? Breakfast buffet $25 per person.
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June 2023 by Andrea Renee Rivera
Great value with excellent customer service staff that was kind, generous and thoughtful. My friend and I had forgotten our tooth brushes and called front desk to ask how we could buy one and the staff offered and came to our room delivering complimentary tooth brush, tooth paste and mouth wash. Beautiful pool patio with fire pits, spacious double queen bed rooms, and 2 restaurants with good food and beautiful paintings. Convenient location too. We will be back and recommend!
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May 2023 by Shimii Shimza
I Just wanted to say a big thank you to Miss Gracie Maverick, she's genuine kindness and bluntness at times when I needed to face reality are what made me progress. I invested $5000 and got $46,700 in a week. I only wish I had known about you earlier from the first moment I decided to trade. Nevertheless, I am grateful! contact her via Email:
[email protected] WhatsApp :+16692455206
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May 2023 by Shahinez GS
Poor front desk service, no attention to detail, I even felt some tension between co workers, they gave me my room key without even verifying my ID, that was very chocking, after check-in i called to report the Fredj smelling and room wall was dirty, they didn't bother them self to move me to another room instead they sent housekeeping to clean! the last thing we want when arriving at a hotel is to wait for someone to come and clean, no follow up, no apology, the worst is calling me after checking out, saying that housekeeping reported i have luggage in the room, i thought i forgot something in the room but apparently housekeeping team reported that and 2 hours later they called me, well things change fast you need to be faster then that!! very slow service, and very poor customer service, the only good people i encountered were the valet service & housekeeping team, others need a lot of improvement.
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May 2023 by Martha Taylor
We definitely will not be returning, first off when we got to the room it wasn't even clean they said that housekeeping forgot to clean it and apologized ( dirty tissue on counter, open soaps, dirty linen and towels). We fixed that concern and was greeted with another when guest service called multiple times after running my debit card over and over for incidentals and said the first time it didn't work and I have proof that it did. I definitely will go further a little out for a better hilton I have been a member for some time but never had a experience as bad as this!Rooms: Not clean
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May 2023 by Samantha Mitchell
Pretty average. Parking is 30 dollars a night which spretty ridiculous. It does look like they recently redid the rooms and they were clean and big. Would be nice if there was a love seat in the room. The pool and outside area is nice. We did eat breakfast here and it is expensive for what it was but good. The rooms have a